Areen Aloueedat
Mafraq
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
Work History
Operations Team Manager
Concentrix Company
12.2024 - Current
- Provide ongoing training, support, and feedback to team members to help them develop their skills and improve performance.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Address and resolve any issues or conflicts that arise within the team promptly and effectively.
- Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
Trainer
Concentrix Company
06.2023 - 12.2024
- Conducting role-playing activities to develop interpersonal skills (e.g
- Negotiation, teamwork and conflict management)
- Schedule regular training and Coaching sessions (e.g
- Monthly or quarterly)
- Providing training for new batches
- Conducting DSAT analysis to identify the strengths and weaknesses of each agent
- Providing training for other vendors
Customer Service Advocates
Concentrix Company
05.2022 - 05.2023
- Assist viewers through phone and chat about account management, billing, issues, content, and basic site and application navigation.
- Provide account and application support viewers, specifically regarding software functionality and troubleshooting of system configurations and network settings.
- Give accurate and real-time responses to viewer inquiries.
Education
Bachelor's degree - English Literature
Yarmouk University
Irbid, IR01.2020
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Staff training
- Effective communication
- Data analysis
- Excellent communication
- Multitasking Abilities
- Giving constructive feedback
- Performance improvement
- Time management
Timeline
Operations Team Manager
Concentrix Company
12.2024 - Current
Trainer
Concentrix Company
06.2023 - 12.2024
Customer Service Advocates
Concentrix Company
05.2022 - 05.2023
Bachelor's degree - English Literature
Yarmouk University
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