Anood Alhawamdeh
ICT Teacher
Amman,Jordan
Summary
Experienced and innovative Implementation Specialist and ICT teacher with [10] years of experience in information technology domain both in UAE and USA
strong background in preparing students for Advanced Placement (AP) courses in technology and computer science provided by collage board
teaching all arias of ICT in American curriculum that aligns with the latest educational standards and industry trends.
provide a technical support and front-desk help to the facility
A highly motivated and results-driven Customer Service Executive experienced in delivering exceptional customer service across various industries
Overview
11
11
years of professional experience
Work History
ICT Classroom Teacher
Diyar International Private School
08.2018 - Current
- Developing and executing lesson plans that align with AP curriculum guidelines, ensuring students gain the knowledge and skills required for the collage board AP exams
- Teaching the content prescribed by the College Board for AP Computer Science A or AP Computer Science Principles, depending on the course offered
- teaching all arias of ICT topics, which may include programming, web development, database management, networking, cybersecurity, and artificial intelligence according to collage board courses.
- prepare students for the SAT by focusing on the general skills that are valuable for studying computer science, such as critical thinking, problem-solving, Coding and Algorithms.
- Providing students with exam preparation materials, including practice tests, review sessions, and strategies for tackling the AP exam.
Implementation Specialist
Creative Technology Solutions
08.2017 - 08.2018
- leading the process of installing, configuring, and customizing software or technology solutions in schools and educational organizations.
- Train the teachers and students on the new educational trends and visual learning platforms (frog, khan, atlas, orison, class Dojo, all prints, sway, HMH, and school portals) .
- perform continuous training sessions for the faculty in the use of e-learning platforms in Classroom environment, and provide support for Students and Parents
- Participate in the development of activities that help integrate the new system into curriculum areas .
- Provide troubleshooting and technical support for hardware, software, and other technology systems.
- Ensure that all project deliverables meet quality standards and client requirements.
ICT Classroom Teacher
New Academy School
08.2015 - 08.2017
- Design and Implement Lessons lesson plans aligned with the American curriculum standards, focusing on various aspects of ICT, including computer science, digital literacy, and information systems.
- Integrate ICT skills across different subjects, helping students apply technology in their learning across the curriculum.
- Teach students the fundamentals of ICT, including word processing, spreadsheets, presentations, coding, algorithms, cyber security, and artificial intelligence .
- Facilitate practical, hands-on experiences with various software, hardware, and online resources.
- Stay updated with the latest trends and tools in technology and incorporate them into the curriculum to keep it relevant using new technologies, teaching strategies, and curriculum changes.
- Design and administer assessments to measure students' understanding and skills in ICT.
- Reduced behavioral issues by implementing positive reinforcement strategies, clear expectations, and consistent classroom management techniques.
- Oversee the use and maintenance of ICT equipment and software in the classroom, ensuring everything is functioning correctly.
Customer Service Executive
Gokrazywireless, Co. E-bay
01.2014 - 01.2015
- Described product and service details to customers to provide information on benefits and advantages.
- Support customers who are facing technical issues or challenges related to products, services, or systems.
- Coordinate with technical teams to ensure that client issues are resolved efficiently and effectively.
- deliver exceptional front-line technical support, with the primary responsibility to diagnose and resolve complex technical issues, enabling prompt and effective resolution
- Recognize opportunities for upselling additional services or features to existing clients based on their needs and the company’s offerings.
- Support the sales team by providing input on proposals, particularly by highlighting client needs and potential solutions.
- Collect and relay client feedback to the relevant teams to help improve products, services, and overall client experience.
Education
Bachelor of Science - Management Information Systems
Al-Balqa Applied University
Amman, Jordan 04.2001 -
High School Diploma -
Jerash Secondary School
Jerash, Jordan 04.2001 -
GCSE - High School Diploma
Hamilton Community Collage
Leicester, UK 04.2001 -
Skills
Technical Proficiency
Project Management
Problem-Solving and trouble-shooting
Excellent verbal and written communication skills
Exceptional computer skills
Time management
Training and Support
Project management
Adaptability
Team Collaboration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
ICT Classroom Teacher
Diyar International Private School
08.2018 - Current
Implementation Specialist
Creative Technology Solutions
08.2017 - 08.2018
ICT Classroom Teacher
New Academy School
08.2015 - 08.2017
Customer Service Executive
Gokrazywireless, Co. E-bay
01.2014 - 01.2015
Bachelor of Science - Management Information Systems
Al-Balqa Applied University
04.2001 -
High School Diploma -
Jerash Secondary School
04.2001 -
GCSE - High School Diploma
Hamilton Community Collage
04.2001 -