Ankit Trivedi
SENIOR IMPLEMENTATION SPECIALIST
Pune
Summary
Developed skills in project management and software implementation within collaborative, high-stakes environment. Adept at coordinating cross-functional teams and managing complex processes to achieve successful outcomes. Seeking to transition into new field, leveraging these transferable skills to contribute effectively.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Implementation Specialist
Classic Technologies and Business Solution
11.2023 - Current
- Maximized resource utilization by efficiently allocating personnel and budget resources to high-priority tasks during the implementation phase.
- Facilitated seamless handoffs between project teams, ensuring a consistent experience for clients from sales to implementation stages.
- Championed data-driven decision making by establishing robust performance tracking systems and presenting actionable insights to the team.
- Leveraged industry expertise to anticipate potential challenges in the implementation process, proactively addressing concerns before they escalated into larger issues.
Implementation Specialist
Practice League Legal Technology Pvt. Ltd
01.2022 - 11.2023
- Led a team of client success representatives in managing a portfolio of over 30 high-value clients
- Successfully implemented software solutions for clients, ensuring smooth integration with their existing systems
- Provided comprehensive product support, resolving technical issues and assisting clients in optimizing software usage
- Collaborated with cross-functional teams to identify areas of improvement in the software product and provided feedback to the development team
- Conducted software training sessions for clients, increasing their understanding and usage of the product
- Assisted clients in resolving technical issues related to the software product, ensuring customer satisfaction and retention
- Worked closely with the development team to identify and resolve bugs in the software product
- Documented client feedback and reported it to the product development team, contributing to the improvement of the software product
- Conducted training sessions for new hires to improve their knowledge and understanding of the software product
Implementation Consultant
Oakland Systems Pvt Ltd
03.2020 - 12.2021
- Implementation of software products and solutions for clients, including system integration, customization, and training
- Provide technical support to clients by troubleshooting issues and providing solutions
- Collaborate with cross-functional teams to ensure timely delivery of products and services
- Develop and maintain project plans, timelines, and budgets
- Meeting with client for post support
- Manage client relationships and ensure customer satisfaction
- Conduct user acceptance testing and provide feedback to the development team
- Train clients on the software application and provide ongoing support
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
Implementation Consultant
SnapRX Pvt Ltd
02.2016 - 03.2020
- Provided implementation support for software products and solutions
- Collaborated with clients to gather requirements and design customized solutions
- Developed project plans, timelines, and budgets
- Conducted user acceptance testing and provided feedback to the development team
- Collaborated with the development team to identify and resolve software issues
- Assisted clients in resolving technical issues related to the software product, ensuring customer satisfaction and retention
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
Education
Graduation - Software Engineering
NIIT
04.2013 - 06.2017
Higher Secondary Education - undefined
HISLOP COLLEGE
06.2011 - 06.2013
Secondary Education - undefined
BISHOP COTTON SCHOOL
Skills
software implementation
product support
problem-solving
troubleshooting
communication
collaboration
software development life cycle (SDLC)
project management tools
JIRA
Zohodesk
Accomplishments
- Collaborated with team of 4 at ICICI bank to enhance the development of Contract Management life cycle project .[On-site]
- Currently working in Jordan for on-site implementation of HCM project for Classic Fashion Apparel industry.
Timeline
Senior Implementation Specialist
Classic Technologies and Business Solution
11.2023 - Current
Implementation Specialist
Practice League Legal Technology Pvt. Ltd
01.2022 - 11.2023
Implementation Consultant
Oakland Systems Pvt Ltd
03.2020 - 12.2021
Implementation Consultant
SnapRX Pvt Ltd
02.2016 - 03.2020
Graduation - Software Engineering
NIIT
04.2013 - 06.2017
Higher Secondary Education - undefined
HISLOP COLLEGE
06.2011 - 06.2013
Secondary Education - undefined
BISHOP COTTON SCHOOL