Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anas  Tawalbeh

Anas Tawalbeh

Customer Service Agent
Amman,AM

Summary

Focused Job Title with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Energetic Job Title with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Bank Teller

Zamzam Exchange
Irbid , Jordan
06.2021 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Production Line Assistant

Haifa Apparel Abu Ghazi & Khair Aldin Co.
Irbid, Jordan
12.2020 - 06.2021
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Boxed, labeled, and transported items to support assembly operations.
  • Trained new employees by demonstrating operation of production line machinery.
  • Packaged and labeled products using automated equipment.
  • Prioritized tasks to meet personal and team production targets.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Collaborated with other production workers to achieve smooth running of production line.

Seller

Bravo Nuts And Chocolate
Irbid , Jordan
09.2017 - 03.2021
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Used well- established online selling techniques and procedures to market products on Type sites.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.

Education

Good -

Al Al-bayt University
09.2016 - 06.2020

Skills

Currency packaging

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Timeline

Bank Teller

Zamzam Exchange
06.2021 - Current

Production Line Assistant

Haifa Apparel Abu Ghazi & Khair Aldin Co.
12.2020 - 06.2021

Seller

Bravo Nuts And Chocolate
09.2017 - 03.2021

Good -

Al Al-bayt University
09.2016 - 06.2020
Anas Tawalbeh Customer Service Agent