Anas Almaita
.
Amman,AM
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and Facility operations.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Crew Trainer
mcdonalds
amman, Airport Road
10.2019 - Current
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety and performance requirements.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Host Front Counter
mcdonalds
amman, Airport Road
06.2020 - 11.2020
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted incoming customers and provided directions to different store locations.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Backed up cashiers during busy periods and breaks.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Used POS system to enter orders, process payments, and issue receipts.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
High School Diploma -
School Of The Martyr Faisal II
Amman TabarborHR
Luminus Technical University College LTUC
Airport Rd., Bridge 03.2020 - Current
Skills
Safe food handling
Payment processing
Complaint resolution
Cash Handling
Telemarketing expertise
Staff education and training
Training material development
Public speaking
Data organization
Online training experience
Training program development
Teambuilding
Flexible & Adaptable
Timeline
Host Front Counter
mcdonalds
06.2020 - 11.2020
HR
Luminus Technical University College LTUC
03.2020 - Current
Crew Trainer
mcdonalds
10.2019 - Current
High School Diploma -
School Of The Martyr Faisal II