Anas Al-Jaradat
Restaurant Manger
Amman
Summary
Forward-thinking Regional Restaurant Manager with an experience of more than 12 years of running the internationally franchised Pizza hut and Popeyes restaurants in northern of Jordan. Able to train staff, optimize costs, and coordinate various events all at the same time. Passionate about innovating new ideas to increase sales and gain costumers satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Regional Manager
Official franchise of Popeyes® Jordan
02.2017 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Established and maintained operational standards for three locations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Defined locations, dealers and investors to drive product sales and foster brand expansion.
- Established and maintained operational standards for the north of Jordan locations.
Waitress Supervisor
Pizza Hut Jordan
12.2015 - 11.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Waitress
Pizza Hut Jordan
06.2014 - 11.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
Education
Professional Diploma in Training And Human Develop - Training& Develop-TOT, Training Quality Assurance
Arab Trainers Union By Arab Trainers Union
Amman Jordan 12.2022 - 01.2023
Bachelor of Science - Management Information Systems
Jadara University
Irbid Jordan 08.2010 - 09.2014
Skills
Performance tracking proficiency
undefinedTimeline
Professional Diploma in Training And Human Develop - Training& Develop-TOT, Training Quality Assurance
Arab Trainers Union By Arab Trainers Union
12.2022 - 01.2023
Regional Manager
Official franchise of Popeyes® Jordan
02.2017 - Current
Waitress Supervisor
Pizza Hut Jordan
12.2015 - 11.2016
Waitress
Pizza Hut Jordan
06.2014 - 11.2015
Bachelor of Science - Management Information Systems
Jadara University
08.2010 - 09.2014
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