Anas Al-Bayyari
Operations Manager
Amman,AM
Summary
Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operations Manager
Al-iabtikaria For Food & Beverage
Amman
11.2021 - Current
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed operations reports to understand numbers and trends.
Restaurant General Manager
Arabian Food Supplies
Khobar , Saudi Arabia
12.2008 - 07.2020
- CHILI'S BAR & GRILL), Khobar, Saudi Arabia.
- Monitors all restaurant operations and conditions to ensure the quality of the product and customer service.
- Monitoring includes: Employee job performance; Food and labor costs, budgets, and sales; Compliance with Concept Guidelines; Food and beverage preparation, storage, inventory, and presentation; Food and beverage service; Vendor invoices and the food ordering system; Redbook/manager's log entries; and Cash transactions, comps or voids.
- Examines restaurant for conformance to concept and health standards.
- Walks through all restaurant areas to monitor and observe restaurant operations.
- Reviews documentation to assess the quality of restaurant operations.
- Generates performance reviews for all team members.
- Oversees the training of Team members.
- Assigns duties and responsibilities to employees based upon work requirements.
- Generates work schedules for team members.
- Communicates with employees, customers, vendors, and concept personnel for various purposes.
- Exchanges information about restaurant operations with concept personnel.
- Discusses issues related to ordering food, beverages, and supplies from vendors.
- Interviews job candidates.
- Rectifies customer complaints 14.Exchanges and gathers information from team members and guests 15.Generates documents reporting information concerning the performance of the restaurant 16.Maintains documentation in team member's personnel files.
- Develops a food ordering system to meet the needs of the restaurant 18.Generates correspondence with concept personnel Documents events in the Redbook/manager's log 20.Operates a computer and associated software (MS Office, internet) and POS When needed, may perform the duties of a food server, expediter, line cook or busser.
Assistant Restaurant Manager
TCHE TCHE RESTAURANT
Amman, Jordan, Jordan
07.2007 - 07.2008
- Handling almost every aspect of running a restaurant at its physical location.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Training manager for all Restaurant Departments.
- Evaluate new products for usefulness and suitability.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
- Control and making Food Cost, P&L and inventory.
- Duties:.
- Training Manager of the Food & Beverage Department.
- System specialist "Responsible on all entries in the system "P.O.S, inventory, food cost and P&L".
- Evaluate the performance of the system regularly according to department procedures and collect relevant feedback, analysis it and share irregularities and recommendations with other Managers.
- Responsible for entries new recipes in the system and setting prices for items based on cost in the POS.
- Assist and direct store promotions and menus for Chili's activities.
- And upgrade the POS.
- Responsible on all communications needs in the Food & Beverage Department.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Restaurant Manager
Al Homizhe
01.2006 - 12.2006
- KABAB- JI RESTAURANT, KUWAIT.
- Making Inventory Analysis, Stock Level System and case per 1000.
- Analysis all items the store through sales system.
- Stay follow up with quality of provided services customer.
- Training and developing all the crew trainers.
- Evaluation of staff.
- Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
Diploma - Hotel Management
Ammon College - Ammon College For Hospitality Education
Amman Jordan 01.1998 - 01.2000
Skills
InventoryLeadership skillsMS OfficeNavisionOraclePayrollPoliciesRestaurant operationsSales ForecastingCost controlsArabicBudgetsBusiness operationsCash handlingCommunication skillsCustomer satisfactionCustomer serviceDeliveryDocumentationHiringLeadership skillsMS OfficeNavisionOracleOrganizingPayrollPerformance reviewsPOSSales Forecasting
Marketing and advertising
Food preparation and safety
Budgeting
Certification
Servsafe
Timeline
Operations Manager
Al-iabtikaria For Food & Beverage
11.2021 - Current
Elementary Food Hygiene from The Royal Elementary health institution school
06-2016
Servsafe
05-2015
Restaurant General Manager
Arabian Food Supplies
12.2008 - 07.2020
Assistant Restaurant Manager
TCHE TCHE RESTAURANT
07.2007 - 07.2008
Assistant Restaurant Manager
Al Homizhe
01.2006 - 12.2006
Diploma - Hotel Management
Ammon College - Ammon College For Hospitality Education
01.1998 - 01.2000