Jira
Amro Alzubaidi
Content Specialist (TAMM Government Services)
Irbid
Summary
Senior Content Writer with 5 years of experience in TAMM government services. Expertise in creating and optimizing content aligned with TAMM’s TOV and Content Authority guidelines. Skilled in collaborating with government entities, conducting content audits, and developing user guides and FAQs. Proven ability to ensure content compliance and improve user experience.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Content Writer
Family Development Foundation (FDF)
12.2024 - 02.2025
- Created and refined content for FDF services on the TAMM platform.
- Ensured all content aligned with TAMM TOV and Content Authority guidelines.
- Conducted content audits and provided recommendations for enhancements.
- Collaborated with TAMM Content Authority to resolve content-related challenges and improve service descriptions.
- Developed User Guides, FAQs, and instructional materials to enhance user experience.
- Supported the development of artifacts and documentation for new services on TAMM.
- Worked closely with internal and external teams to maintain content consistency and clarity.
- Initiated content review requests with TAMM Content Authority to obtain content approval.
Senior Content Quality Assurance
TAMM
03.2024 - 07.2024
- Conducted content reviews in collaboration with government entities.
- Assisted in applying TAMM TOV to government services.
- Reviewed and approved content for government entities on TAMM.
- Contributed to the creation and approval of artifacts for new services on TAMM.
- Reviewed and improved User Guides and FAQs for TAMM services.
- Managed internal content creation and translation tasks.
- Conducted seminars and workshops with government entities to outline new content procedures.
- Collaborated with government entities to resolve content-related issues.
- Provided guidance to external teams on TAMM Content Authority Compliance.
Technical Writer
EDGE Technologies LLC - TAMM Project
11.2020 - 08.2021
- Created, edited, and proofread written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Worked with various internal teams to develop strong and engaging product documentation.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Tested and updated existing documentation.
- Maintained energy and enthusiasm in fast-paced environment.
Product Development Coordinator
Doctors Group L.T.D
03.2020 - 08.2020
- Consulted with product development teams to enhance products based on customer data.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and team leads.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Technical Writer
Doctors Group L.T.D
01.2002 - 01.2020
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Organized material to research and complete writing tasks.
- Analyzed developments in field to update instruction literature.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Wrote and implemented safety procedures manual for distribution to bartenders and wait staff.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Bachelor of Arts -
IIMES
09.2007 - 06.2010
Skills
Content strategy development
Editing and proofreading
Translation
Web services content creation
TAMM TOV experience
User guides
FAQs Creation
Technical writing
Content optimization
Teamwork and collaboration
Software
Workbench
SEO
HTML
Google Analytics
Microsoft Office
Timeline
Senior Content Writer
Family Development Foundation (FDF)
12.2024 - 02.2025
Senior Content Quality Assurance
TAMM
03.2024 - 07.2024
Technical Writer
EDGE Technologies LLC - TAMM Project
11.2020 - 08.2021
Product Development Coordinator
Doctors Group L.T.D
03.2020 - 08.2020
Bachelor of Arts -
IIMES
09.2007 - 06.2010
Technical Writer
Doctors Group L.T.D
01.2002 - 01.2020
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