Amr Farrah
Amman
Summary
After completing a 6-month training program at Smart Media, I gained strong skills in social media moderation and content scheduling, enhancing online engagement and brand visibility. Since August 2024, I have been working at 962 Athletics Gym, where I manage member relations, oversee sales, and provide exceptional customer service, ensuring smooth day-to-day operations and customer satisfaction
Overview
1
1
year of professional experience
1
1
Certification
Work History
Reception & Sales Associate
962 Athletics
08.2024 - Current
- Provide exceptional customer service, manage check-ins, and handle membership and payments
- Drive sales by promoting gym services, upselling membership, and supporting retention efforts
- Oversee front desk operations, manage communications, and ensure smooth daily operations
Social Media Moderation Intern
Smart Media Agency
10.2023 - 04.2024
- Manage content creation and publishing across social media platforms, ensuring timely responses to inquiries and messages
- Proficient in Meta Business Suite and other social media tools, handling post scheduling, basic ad management, and monthly performance reporting to analyze reach and engagement
Education
Bachelors of E-business - commerce
University of Petra
10.2022
Skills
- Front Desk Management
- Communication Skills
- Sales Skills
- Target Achievement
- Work Under Pressure
- Customer service
- Time Management
- Teamwork and collaboration
Certification
- Certified Social Media Moderation Internship, Smart Media Agency, 6 months
- Fundamentals of Digital Marketing, Google Garage
- Social Media Marketing, City Sound Academy
- Digital Marketing A to Z, Al Swab
Languages
Arabic
English
Timeline
Reception & Sales Associate
962 Athletics
08.2024 - Current
Social Media Moderation Intern
Smart Media Agency
10.2023 - 04.2024
Bachelors of E-business - commerce
University of Petra
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