Ammar Quneibi
Amman
Summary
Knowledgeable Mechatronics Engineer with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience and Quality Assurance, Sales Advisor
Sun Tours
04.2023 - Current
- Boosted customer satisfaction by delivering personalized solutions across various channels.
- Developed promotional strategies with team, enhancing product visibility and driving sales.
- Achieved higher sales through effective cross-selling and upselling of travel services.
- Resolved escalated inquiries promptly, aligning with customer needs and expectations.
- Surpassed travel service benchmarks through dedicated and thoughtful service delivery.
Contact Center Executive
Aramex International
11.2024 - 01.2025
- Fostered customer loyalty by promptly resolving issues and building relationships.
- Delivered exceptional service through effective communication and problem-solving skills.
- Coordinated teams to ensure timely service delivery and enhance customer satisfaction.
- Enhanced logistics efficiency by developing and implementing operational strategies.
Bachelor Thesis - Automatic Scalable Modal Hammer.
ETS - Robert Bosch GmbH
11.2023 - 03.2024
- Enhanced testing outcomes by conducting modal testing on bicycles with impact hammers.
- Streamlined data acquisition through development of manual and automated control frameworks.
- Facilitated easy adjustment of testing settings by designing various connection interfaces.
- Ensured consistent performance in modal testing frameworks through methodical engagement and analysis.
Test Engineer Intern - SOFC Project
Robert Bosch GmbH
05.2023 - 11.2023
- Increased efficiency of manufacturing testing lines across Germany and Europe.
- Created visual data representations of Bosch's SOFC systems using Grafana and Tableau.
- Boosted prototype production efficiency through effective cross-functional team collaboration.
- Maintained reliable operations of SOFC units and ensured system process stability.
- Executed comprehensive test plans for software applications, meeting quality standards.
- Resolved product defects through collaboration with cross-functional teams.
Service and Maintenance Intern
Nuqul Automotive
08.2021 - 10.2021
- Ensured compliance with Bosch standards by diagnosing mechanical and electrical components.
- Supported testing initiatives for developing new vehicle models and technologies.
- Streamlined spare parts inventory management, optimizing repair readiness and stock levels.
Education
Bachelor's degree - Mechatronics Engineering
German Jordanian University
Amman, Jordan09.2024
Exchange Semester: Bachelor's of Applied Sciences - Mechatronics, Robotics and Automation
Hochschule Heilbronn
Heilbronn, Germany02.2024
High School - General Secondary Education Certificate - Scientific Stream
IEC
Amman, Jordan07.2018
Skills
- Sales Communication Presentation Skills Time Management Leadership Critical Thinking
- Microsoft Office AutoCAD SolidWorks LabVIEW MATLAB/SIMULINK SIMATIC STEP 7
- Grafana 9 TABLEAU Amadeus Galileo
Certification
- Risk Management Professional - DEC, 2024
Planning, and monitoring techniques to enhance project resilience and outcomes. Analyzing risk, understanding the project lifecycle, and formulating potential impacts and aligning risk management with organizational objectives.
LANGUAGE
Arabic
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Contact Center Executive
Aramex International
11.2024 - 01.2025
Bachelor Thesis - Automatic Scalable Modal Hammer.
ETS - Robert Bosch GmbH
11.2023 - 03.2024
Test Engineer Intern - SOFC Project
Robert Bosch GmbH
05.2023 - 11.2023
Customer Experience and Quality Assurance, Sales Advisor
Sun Tours
04.2023 - Current
Service and Maintenance Intern
Nuqul Automotive
08.2021 - 10.2021
Bachelor's degree - Mechatronics Engineering
German Jordanian University
Exchange Semester: Bachelor's of Applied Sciences - Mechatronics, Robotics and Automation
Hochschule Heilbronn
High School - General Secondary Education Certificate - Scientific Stream
IEC