Ammar Elhinn
Business Performance And Quality Analyst
Amman,AMM
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Performance and Quality Analyst
Aramex
Amman
06.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Participated in departmental meetings to establish short- and long-term strategy.
Operations Service Executive
Aramex
Amman
09.2020 - 06.2022
- Optimize daily activities and performance of the business across the board.
- Gathering data and putting them in use for the KPIs.
- Responsible for the management of workflow throughout all departments within a business.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Brand Representative
FNL Co.
Amman
12.2019 - 09.2020
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Store Leader
Jobedu
Amman
05.2017 - 12.2019
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
Sales Representative
SmartBuy
Amman
01.2016 - 03.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Computer Science
University of Petra
Amman, Jordan 02.2015 - 06.2020
Skills
Data analysis
Business process mapping
Quality assurance
Interpersonal Communication
Flexibility
Negotiation
MS Office
Certification
IELTS 7.00/9.00
Timeline
Business Performance and Quality Analyst
Aramex
06.2022 - Current
IELTS 7.00/9.00
01-2021
Operations Service Executive
Aramex
09.2020 - 06.2022
Brand Representative
FNL Co.
12.2019 - 09.2020
Store Leader
Jobedu
05.2017 - 12.2019
Sales Representative
SmartBuy
01.2016 - 03.2017
Bachelor of Science - Computer Science
University of Petra
02.2015 - 06.2020