Ammar Alhaj
Amman,7th Circle
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Chestnut
Amman, Abdoun
03.2023 - 02.2025
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delegated work to staff, setting priorities and goals.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Managed accounts payable, accounts receivable and payroll.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Supervisor
Blu gastro pub
Amman, Mecca St.
02.2022 - 01.2023
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Analyzed company's expenditures and developed financial models.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Analyzed key performance indicators to identify effective strategies.
- Negotiated with suppliers to secure cost-effective resources.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Restaurant Captain
Alibi
Amman, 2nd Circle
04.2021 - 02.2022
- Monitored dining room cleanliness during shifts by checking tables for messes or spills.
- Helped create promotional materials for upcoming events or specials at the restaurant.
- Filled condiments and napkin containers during slack periods.
- Ensured proper handling of cash transactions throughout shift including accurate record keeping.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Supervised the preparation of meals according to recipes and presentation specifications.
Restaurant Waiter
district
Amman, 2nd Circle
03.2018 - 04.2021
- Checked on guests during meals to ensure satisfaction with each course.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted guests with making food and beverage selections.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Management Information Systems
Israa University
Amman 03-2025
Skills
- Data analysis
- Project management
- Database management
- Budget management
- Customer service
- Inventory management
Languages
Arabic
First Language
English
Elementary (A2)
A2
Timeline
Restaurant Manager
Chestnut
03.2023 - 02.2025
Supervisor
Blu gastro pub
02.2022 - 01.2023
Restaurant Captain
Alibi
04.2021 - 02.2022
Restaurant Waiter
district
03.2018 - 04.2021
Management Information Systems
Israa University
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