Amjad Fayoumi
Key Account Manager
Dubai
Summary
Dynamic Key Account Manager with 12 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
2
2
Languages
3
3
Certifications
Work History
Key Account Manager
Canon
Dubai
2015 - 2020
- Successfully generated revenue for Canon products and Business solutions (B2C and B2B); managed the markets of Kuwait, Jordan and Lebanon with an annual target over $12 million and achieved 12% growth from 2018 to 2019.
- Received Canon Develop US Award in 2018
- Conducted product training for Distributors, Retail and End Customers
- Ensured that the stock was Healthy for T1 and T2 and Optimize Sales Process
- Identified & developed new business opportunities with top brands & existing clients to cross-sell & upsell
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $12 Million.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery.
- Consistently achieved top ranking in revenue and profit growth.
- Utilized Sales Force to track customer information and drive purchases of Printers, Inks.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Prepared and delivered presentations to T1 and T2 customers to highlight offerings and secure new business.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared marketing plans for Offline and Online (E-commerce) activities to achieve successful sales, market share, profit and consumer KPI results in terms of operating efficiency, cost & customer service.
- Executed successful promotional events and trade shows.
Regional Sales Manager
Revo Mena
Amman
2012 - 2015
- Exceeded targets by building, directing and motivating high-performing sales team.
- Provided support and management to sales team of 3, driving productivity and positive work environment.
- Developed new facility operations processes and management procedures.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Leveraged CCTV expertise and market knowledge to devise proactive, performance-oriented approaches.
- Evaluated staff performance against expectations and established goals.
- Regularly hit at least 90% of quota.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Product Manager
Samsung
Amman
2010 - 2012
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Attained 22% increase in sales growth for DI (Digital Cameras) products
- Successfully managed Sales & Marketing of DI & AV products in Levant Market for all channels (Distributer & Hypermarkets and Retail stores)
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Senior Technical Sales Engineer
Universal Link Corporation
Amman
2007 - 2010
- Developed and implemented pursuit plans for all opportunities within assigned key accounts.
- Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Quality Control and Inspection Engineer
Jordan Institution for Standards and Metrology (JISM)
Amman
2005 - 2007
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Collected production samples regularly and performed detailed quality inspections.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
Quality Control Section Head
Dar Al-Dawa Pharmaceuticals
Amman, Amman
2003 - 2005
- Handled day-to-day running of Packaging Quality Control department , ensuring high levels of productivity and progression.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Bachelor of Science - Chemical Engineering
Al Balqa' Applied University
High School Diploma -
Scientific Islamic School
Skills
Key account management
Certification
ISO 9001/2000 Auditor training Course by BUREAU VERITAS QI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
High School Diploma -
Scientific Islamic School
Bachelor of Science - Chemical Engineering
Al Balqa' Applied University
Quality Control Section Head
Dar Al-Dawa Pharmaceuticals
2003 - 2005
Quality Control and Inspection Engineer
Jordan Institution for Standards and Metrology (JISM)
2005 - 2007
Senior Technical Sales Engineer
Universal Link Corporation
2007 - 2010
Product Manager
Samsung
2010 - 2012
Regional Sales Manager
Revo Mena
2012 - 2015
Key Account Manager
Canon
2015 - 2020
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