IT Manager
Alzawrae Industrial Company
Amman-jordan
03.2013 - 2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.