AMER ALSHAMI
Operation Coordinator
Amman
Summary
Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
39
39
years of post-secondary education
1
1
Certification
Work History
Operations Coordinator
ALSHAMI Dairy Factory
1 2018 - Current
- Coordinate and oversee all operations related to dairy product manufacturing, ensuring efficient processes and strict adherence to quality standards
- Ensure that all workings are manufactured in a correct, cost-effective, and timely manner in alignment with the specifications and quality requirements
- Coordinate and schedule meetings and conferences with internal and external stakeholders
- Managed customer complaints and inquiries by tracking shipments and addressing failure to deliver problems through data correction and communication
- Promoting a collaborative environment and motivating the team to achieve exceptional results.
Sales Associate
Mahmoud Abu Saad For Mobiles Trading Company
01.2014 - 01.2015
- Demonstrated in-depth knowledge of the latest mobile devices, accessories, and technology trends to provide accurate and informed recommendations to customers
- Built and maintained strong customer relationships by providing exceptional post-sale support, addressing technical inquiries, and ensuring overall customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Volunteer
Wattan Volunteer
01.2014 - 01.2017
- Administrative support, events organizing and volunteering
- Organizing activities, leading games, and providing supervision for children's programs.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Education
MBA - Business Administration, Jordan
University of Petra
04.2001 - 04.2023
Bachelor of Science - Software Engineering
Al-Zaytoonah University of Jordan
04.2001 - 04.2018
Skills
Java C JavaScript HTML/CSS SQL PHP
undefinedCertification
Google Project Management Specialization, Coursera, Approximately 6 months (10 hours per week), Completed an intensive Google Project Management Specialization course, gaining in-depth knowledge of project initiation, planning, execution, monitoring, and closure. Developed practical skills in project scheduling, risk management, and effective communication. Applied agile project management principles in real-world scenarios during the course's capstone project.
Timeline
Sales Associate
Mahmoud Abu Saad For Mobiles Trading Company
01.2014 - 01.2015
Volunteer
Wattan Volunteer
01.2014 - 01.2017
MBA - Business Administration, Jordan
University of Petra
04.2001 - 04.2023
Bachelor of Science - Software Engineering
Al-Zaytoonah University of Jordan
04.2001 - 04.2018
Operations Coordinator
ALSHAMI Dairy Factory
1 2018 - Current
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