Amer Al Azraq
Mechanical Engineer / Automotive
Jordan - Al Zarqa
Summary
Mechanical Engineer with extensive experience in after-sales service and technical diagnostics for heavy-duty trucks. Demonstrated ability to manage service operations and maintain key accounts, achieving exceptional customer satisfaction. Skilled in navigating high-pressure situations within fleet operations. Actively seeking roles with global fleet operators.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Service Adviser – Fleet & After-Sales Operations
T. Gargour & Fils Co. (Mercedes-Benz Trucks – Jordan)
01.2022 - 01.2026
- Lead and manage service advisory teams supporting fleet and key accounts.
- Control maintenance planning, cost management, and service KPIs.
- Act as escalation point for complex operational and customer issues.
- Coordinate with workshop, spare parts, and warranty departments.
- Prepare management reports and support strategic after-sales decisions.
Service Advisor / Maintenance Engineer – Diesel Trucks
T. Gargour & Fils Co. (Mercedes-Benz Trucks – Jordan)
02.2018 - 01.2022
- Customer liaison, diagnostics, job card preparation, and repair follow-up.
- Cost estimation, reporting, and post-service customer follow-up.
Maintenance Engineer Trainee
Ministry of Public Works
09.2017 - 01.2018
- Supported vehicle maintenance activities and assisted senior engineers in troubleshooting.
Education
Bachelor’s Degree - Mechanical Engineering – Automobile
Tafila Technical University
Jordan01.2018
General Secondary Education - Scientific Stream
Al Qabisi High School
Jordan01.2013
Skills
Software & Diagnostics: Microsoft Office, Autoline, SolidWorks, Creo, AutoCAD, Xentry Diagnostics, WIS/ASRA
Core Skills: Fleet management, service operations, job card management, warranty processes, cost estimation, reporting
Soft Skills: Leadership, problem-solving, time management, strong communication, ability to work under pressure
Certification
Introduction to Hybrid Technology – Jan 2016
Timeline
Certified Service Advisor Training ( United Arab Emirates| Dubai 2025) , Mercedes-Benz Training Centre
08-2025
“The ABC’s of Service – Delighting the customer together” , ( United Arab Emirates| Dubai 2025) , Mercedes-Benz Training Centre
02-2025
Senior Service Adviser – Fleet & After-Sales Operations
T. Gargour & Fils Co. (Mercedes-Benz Trucks – Jordan)
01.2022 - 01.2026
Service Advisor / Maintenance Engineer – Diesel Trucks
T. Gargour & Fils Co. (Mercedes-Benz Trucks – Jordan)
02.2018 - 01.2022
Maintenance Engineer Trainee
Ministry of Public Works
09.2017 - 01.2018
Bachelor’s Degree - Mechanical Engineering – Automobile
Tafila Technical University
General Secondary Education - Scientific Stream
Al Qabisi High School