Learning
Aliyah Thabet
Amman,Hashemite Kingdom of Jordan
Work Preference
Summary
Results-driven Customer Service professional with a diverse background in healthcare, training, and sales. Proven ability to manage customer interactions, resolve issues efficiently, and deliver high-quality service across digital and in-person channels. Strong communication, problem-solving, and organizational skills. Seeking to contribute to a dynamic international company by enhancing customer satisfaction and loyalty.
Overview
7
7
years of professional experience
2
2
Certifications
1
1
Language
Work History
Merchandise Coordinator
Al Israa Supermarket
Amman, Amman Governorate
01.2026 - 03.2026
- - Assisted customers and handled inquiries
- - Organized product displays and stock
- - Supported daily operations
- Arranged consistent shelves, bins, and racks at 80 locations by following established planograms.
Customer Service & Sales Representative
Forever Living Products Middle East
Amman, Amman Governorate
04.2021 - 11.2022
- - Responded promptly to customer inquiries in Instagram
- - Assisted customers in selecting suitable products
- - Managed social media engagement and communication
- - Created marketing content (photos & videos)
- - Built long-term customer relationships
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Trainer & Administrative Assistant
Gender Center
Amman, Amman Governorate
04.2019 - 04.2021
- - Delivered training sessions and workshops
- - Managed client communication and appointments
- - Maintained records and handled registrations
- - Provided customer support and guidance
- Trained and mentored 40 new personnel hired to fulfill various roles.
Education
Bachelor's Degree - Pharmacy
Jordan University of Science And Technology
Jordan01-2016
Bachelor's Degree - Psychology
University of London
UK01-2021
Skills
Customer Service & Client Support
Communication Skills
Problem Solving & Conflict Resolution
Microsoft Office (Excel, Word, PowerPoint)
Merchandise planning
Merchandising installations
Certification
Training of Trainers (T.T.T)
Interests
Reading
Exercising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Additional Information
- Strong ability to work under pressure
- Fast learner and team player
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Merchandise Coordinator
Al Israa Supermarket
01.2026 - 03.2026
Customer Service & Sales Representative
Forever Living Products Middle East
04.2021 - 11.2022
Trainer & Administrative Assistant
Gender Center
04.2019 - 04.2021
Bachelor's Degree - Pharmacy
Jordan University of Science And Technology
Bachelor's Degree - Psychology
University of London