Alissar Kafi
Beirut
Summary
Detail-oriented and adaptable Computer Science graduate with a strong foundation in business analysis, technical problem-solving, and project management. Currently working as a Business Analyst at Inspire for Solutions Development, analyzing business needs, collaborating with stakeholders, and designing solutions that optimize processes and enhance efficiency. Experienced in contributing to real-time communication platforms within an Agile Scrum framework. Proven ability to bridge the gap between business objectives and technical solutions by translating user requirements into actionable outcomes. Adept at collaborating with cross-functional teams, ensuring seamless communication, and upholding high standards in system analysis and business processes. Demonstrated success in enhancing user-centric interfaces and optimizing business solutions.
Overview
1
1
Certification
Work History
Business Analyst
Inspire for Solutions Development
08.2024 - Current
- Analyze business needs and translate them into technical requirements for the development team.
- Collaborate closely with stakeholders to identify challenges and opportunities within the organization.
- Design solutions that optimize processes and enhance overall efficiency.
- Gather and document requirements, conduct market research, and create project plans.
- Ensure the final product aligns with business goals.
- Bridge the gap between business objectives and technical capabilities.
- Build expertise in data-driven solutions to drive business success.
IT Technical Support Intern
MG Holding
06.2024 - 08.2024
- Assisted with Office 365 Implementation: Utilizing TeamViewer to remotely install and configure Office 365 programs on users' systems, ensuring seamless integration and functionality.
- Supported Data Migration: Aiding in the transfer of data and workflows to Office 365, ensuring a smooth transition and minimal disruption to users' daily operations.
- Remote Support and Troubleshooting: Provided remote support to users by diagnosing and resolving technical issues related to Office 365, ensuring timely and effective problem resolution.
- User Training: Conducted training sessions to help employees understand and utilize the new software, enhancing their productivity and efficiency.
- Documentation and Reporting: Maintained detailed records of support activities, documented user issues, and solutions provided, and created training materials to support ongoing user education.
- Collaboration: Worked closely with the IT team to develop and refine support processes, and contributed to the improvement of overall service delivery.
- Enhancing Technical Skills: Built expertise in areas such as data migration, user management, software deployment, and remote support, while focusing on delivering high-quality customer service.
Business Analyst Intern
Token Masters
04.2024 - 05.2024
- Interned at Token Masters Amman as business analyst to optimize processes and enhance user experiences.
- Was actively involved in gathering and analyzing user requirements, translating them into actionable insights to improve product functionality and usability.
- Collaborated closely with cross-functional teams to identify opportunities for system enhancements and process optimizations.
- Participated in meetings with clients (product owners) alongside the team to understand their needs and preferences, ensuring alignment between business objectives and technical solutions.
- Contributed to the development of user personas, user stories, and wireframes to guide product development and design decisions.
- Leveraged Agile methodologies to prioritize tasks and ensure timely delivery of project milestones.
- Learned and applied industry best practices in UI/UX design system analysis and sales strategies to drive innovation and deliver value to stakeholders.
Education
Bachelor of Science - Computer Science
American University Of Beirut
Lebanon, Beirut12.2023
High School Diploma -
Brumanna High School
Lebanon, Brummana06.2019
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Technical Proficiency
- Algorithmic Thinking
- Project Management
- Software Development Practices
- Adaptability and Learning Agility
- Communication Skills
- Collaboration and Teamwork
- User Acceptance Testing
- Business Process Mapping
- Software development life cycle
- Customer Relationship Management
- Workflow Analysis
- Agile Methodologies
Certification
Google-UX-Design Professional Certificate- Coursera
Brand Identity and Strategy- Coursera
Nationality
Algerain
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Business Analyst
Inspire for Solutions Development
08.2024 - Current
IT Technical Support Intern
MG Holding
06.2024 - 08.2024
Business Analyst Intern
Token Masters
04.2024 - 05.2024
Bachelor of Science - Computer Science
American University Of Beirut
High School Diploma -
Brumanna High School
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