Ali Mahmoud ALHAJ ALI
Amman,AM
Summary
Results-driven senior relationship manager with extensive experience in developing partnerships with a wide range of personalities. Proficient in prioritizing tasks and resolving conflicts effectively. Focused on collaboration and ensuring reliable communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Network International Services Limited
Amman, AM
12.2025 - Current
- Organized and monitored work processes while supervising staff to meet departmental objectives.
- Improved job results through coaching, counseling, and implementing discipline as needed.
- Evaluated employee performance regularly to ensure achievement of targets.
- Developed and enforced operational policies and procedures for consistency.
- Mentored new employees and underperformers in best operational practices to enhance skills.
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Managed client accounts to ensure timely service and support delivery.
Senior Relationship Manager
Middle East For Payments Services
Amman
10.2022 - 11.2025
- Facilitated sales and marketing strategies by leveraging advanced interpersonal and communication skills.
- Collaborated effectively under pressure, fostering a strong sense of teamwork and unity.
- Utilized MS Office and Windows applications to enhance operational efficiency.
- Delivered impactful presentations using MS PowerPoint on diverse topics.
- Achieved departmental objectives by supervising staff and optimizing work processes.
- Coached, counseled, and disciplined employees to meet job performance goals.
- Planned, monitored, and appraised job results for continuous improvement.
- Implemented systems, policies, and procedures to ensure compliance.
Financial Consultant
Sanadcom
Amman
09.2021 - 09.2022
- Developed and enforced strategic plans to fulfill customer needs effectively.
- Analyzed financial data to provide insights for client decision-making.
- Resolved customer complaints swiftly, ensuring high levels of satisfaction.
- Negotiated contracts with customers in collaboration with sales management and finance teams.
- Oversaw initiatives to exceed business objectives, enhance service satisfaction, and improve account profitability.
Relationship Officer
Sanadcom
Amman, AM
01.2020 - 09.2020
- Developed and enforced strategic plans to address customer needs.
- Resolved customer complaints promptly and effectively.
- Negotiated contracts with customers, collaborating closely with sales management and finance.
- Led initiatives to exceed business objectives, enhance customer satisfaction, and improve account profitability.
Sales Representative
Egyptian Arab Land Bank
Amman
04.2019 - 10.2019
- Marketed bank products, including personal loans, auto loans, housing loans, and credit cards.
- Developed and executed campaigns to enhance product sales and customer awareness.
- Established relationships with organizations in Jordan to promote banking solutions tailored to employee needs.
Sales Representative
Bank Of Jordan
Amman
06.2018 - 09.2018
- Executed sales and marketing strategies for bank products, including personal loans, auto loans, housing loans, and credit cards.
- Developed and implemented targeted campaigns to elevate product sales and enhance customer awareness.
- Established relationships with organizations in Jordanian market to increase product visibility and deliver tailored banking solutions.
Sales Representative
Arab Bank
Amman
07.2015 - 06.2018
- Marketed bank products including personal loans, auto loans, housing loans, and credit cards.
- Developed and executed campaigns to enhance product sales and customer awareness.
- Cultivated relationships with organizations in Jordan to promote banking solutions tailored to employee needs.
Branch Manager
Vestel - Jordan
Amman
02.2014 - 05.2014
- Oversaw showroom operations while engaging with customers.
- Managed daily branch operations and ensured compliance with corporate policies.
Assistant Internal Auditor (Trainee)
AL-Istiqlal hospital
Amman
02.2014 - 05.2014
- - Performing audit procedures and reviewing the financial records and testing the internal controls.
- Conducted internal audits to assess compliance with hospital policies.
Education
Bachelor's degree - Accounting
Middle East University (MEU)
Amman, Jordan05.2014
Skills
- Leadership and team management
- Performance management and appraisals
- Training and development
- Safety and discipline management
- Productivity enhancement
- Client relationship management
- Financial analysis
- Portfolio management
Certification
- Code of Conduct
- Global Corruption and Bribery
- KYC, AML & CTF Training
- Treating Customers Fairly
- Advanced KYC, AML, and CTF Training
- Advanced KYC, AML, and CTF Training (V2.0)
- Information Security Awareness
Languages
- English
- Arabic, First Language
- English, C1
References
References available upon request
Timeline
Senior Relationship Manager
Network International Services Limited
12.2025 - Current
Senior Relationship Manager
Middle East For Payments Services
10.2022 - 11.2025
Financial Consultant
Sanadcom
09.2021 - 09.2022
Relationship Officer
Sanadcom
01.2020 - 09.2020
Sales Representative
Egyptian Arab Land Bank
04.2019 - 10.2019
Sales Representative
Bank Of Jordan
06.2018 - 09.2018
Sales Representative
Arab Bank
07.2015 - 06.2018
Branch Manager
Vestel - Jordan
02.2014 - 05.2014
Assistant Internal Auditor (Trainee)
AL-Istiqlal hospital
02.2014 - 05.2014
Bachelor's degree - Accounting
Middle East University (MEU)