ALI ALASHAL
Amman,Jordan
Summary
Efficient Director of Housekeeping known for high productivity and ability to complete tasks swiftly. Possess specialized skills in staff management, quality control, and inventory management. Excel in time management, problem-solving, and communication, ensuring seamless operation and team coordination in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Director of Housekeeping
Amman Rotana Hotel
Amman
05.2024 - Current
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Analyzed customer feedback and developed strategies to improve service levels.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
Executive Housekeeper
Crowne Plaza Amman
Amman, Jordan
11.2022 - 05.2024
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Implemented cost reduction strategies while maintaining quality standards.
Style Manager
W Amman
AMMAN, JORDAN
03.2022 - 12.2022
- Supporting Housekeeping Operations and Budgets
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
- Inspects guestrooms on a daily basis
- Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments
- Inventories stock to ensure adequate supplies
- Supports and supervises an effective inspection program for all guestrooms and public space
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates areas that need attention to staff and follows up to ensure understanding
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
- Schedules employees to business demands and for tracks employee time and attendance
- Ensures employees understand expectations and parameters
- Observes service behaviors of employees and provides feedback to individuals
- Celebrates successes and publicly recognizes the contributions of team members.
Assistant Housekeeping Manager
Dead Sea Marriott Resort, Spa
Swemeh, JORDAN
04.2019 - 03.2022
- Managing Housekeeping Operations and Budgets
- Ensuring
- Exceptional Customer Service
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
- Inspects guestrooms on a daily basis
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
- Verifies all employees have proper supplies, equipment and uniforms
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Front Office Supervisor
Dead Sea Marriott Resort & Spa
Swemeh, JORDAN
08.2016 - 04.2019
- And responsibilities:
- Held responsible for the successful operations of our resort daily along with the training and development of all front desk associates
- Achieved quality results by leading front office agents through training, communication, and empowerment
- Responsible for settling guest accounts and all aspects of record keeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced
- Reviewed guest arrivals and departures and ensured that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay
- Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event
- Maximized hotel revenue by monitoring hotel room inventory and upselling
- Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction
Front Office Supervisor / Night Manager
Holiday inn Dead Sea Resort
Swemeh, JORDAN
04.2015 - 08.2016
- Resolved guest issues and completed special requests to ensure the satisfaction of the guests
- Providing a refreshing escape from everyday life to create unforgettable memories for every guest entering our resort through professional, warm, and personalized customer care
- Trained and developed several new associates
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
- Cell: +962 799757606
Front Desk Receptionist
Holiday Inn Dead Sea
Swemeh, Jordan
08.2014 - 04.2015
- And responsibilities:
- Register guests and assigns rooms
- Accommodates special requests whenever possible
- Assists in preregistration and blocking of rooms for reservations
- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
Education
Diploma Degree - Nursing
INTERMEDIATE UNIVERSITY COLLEGE
2007
Skills
- Budget management
- Staff supervision
- Quality assurance
- Cost reduction
- Inventory control
- Employee training
- Customer service
- Problem solving
- Cross-departmental communication
- Performance monitoring
- Health and safety
- Time management
- Laundry operations
- Service improvement
- Cleaning techniques
- Housekeeping standards
- Employee engagement
References
References are available upon request.
Timeline
Director of Housekeeping
Amman Rotana Hotel
05.2024 - Current
Executive Housekeeper
Crowne Plaza Amman
11.2022 - 05.2024
Style Manager
W Amman
03.2022 - 12.2022
Assistant Housekeeping Manager
Dead Sea Marriott Resort, Spa
04.2019 - 03.2022
Front Office Supervisor
Dead Sea Marriott Resort & Spa
08.2016 - 04.2019
Front Office Supervisor / Night Manager
Holiday inn Dead Sea Resort
04.2015 - 08.2016
Front Desk Receptionist
Holiday Inn Dead Sea
08.2014 - 04.2015
Diploma Degree - Nursing
INTERMEDIATE UNIVERSITY COLLEGE
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