Ali Abdallah
Consulting Engineer At Cisco
Irbid
Summary
Moving forward with career to the next level, by adding a new in-demand skill and expanding the value and knowledge for mutual success by using technical knowledge and skills. Experienced in Technical Consulting Engineer with over 5
and half years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Educates colleagues on best practices and network safety protocols. Protects networked assets through both preventive and reactionary measures.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Professional Services - Consulting/Testing Engineer
Cisco
03.2024 - Current
Part of SVS CX, Professional Services team.
Technical Consulting Engineer - SDWAN
Cisco
05.2021 - 03.2024
- Implementing and troubleshooting with different IOS-XE Cisco Routers (ISR, ASR, Cat8000 Series, CSR, C8000v).
- Knowledge with Azure, Awss, Cisco Cloud and Google Cloud.
- Specializing in Cisco SDWAN Fabric (vManage, vSmart, vBond, WAN Edge routers) implementation, configuration, and troubleshooting.
- Assisting clients in migrating their enterprise networks to SDWAN Fabric.
- Implementing and troubleshooting many integrated features for SDWAN Fabric, such as: CoR SaaS/IaaS, QoS, AppQoE, ZBFW, URL Filtering, IPDS features, ThreatGrid, Cisco Umbrella and Cloud Services.
- Provide Best Practices Guidance in order to avoid any issues or any certain known Bugs in SDWAN Fabric.
- Technical expertise with MPLS, VRRP, routing protocols (EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols.
- Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms.
Technical Consulting Engineer - Security Team
Cisco
11.2016 - 04.2021
- Specializing in Cisco Firewalls, NGFW and IPS/IDS implementation,
configuration, and troubleshooting. - Experience with endpoint security, server security, or threat analytics.
- Provide Best Practices Guidance in order to avoid any issues or any certain known Bugs in Firewalls, NGFW and IPS/IDS products.
- Troubleshooting, Implementing and Configuring many security features, such as Control and Protection, IDS/IPS inspection, URL filtering, Malware/AMP/Intrusion inspection, SSL decryption.
- Resolving high and varying complexity cases in other Cisco security products and solutions.
- Practiced different network designs and scenarios in Cisco labs environment.
- Good Knowledge with Linux OS and VMware.
Education
Bachelors - Network Engineering & Security
Jordan University of Science And Technology
Irbid, Jordan 09.2011 - 07.2016
Skills
Great communication skills and fluency in both written and spoken English
Good collaboration skills in team-oriented environment
Passion for technology and for continuous learning
Providing worldwide support via phone, emails, and web meetings able to work with more than 6 customers per day
Working with clients on progressing their Severity Service requests and coordinating with Cisco Technical
Managed to fully understand clients' high and low-level solution designs in order to resolve the problems in a timely manner
Motivated by offering the best customer experience and promoting a relationship based on trust
Mentoring and helping junior team members, identifying technical knowledge gaps and addressing them
Working with team members to solve problems and enhance future products
Working with team members to solve problems and enhance future products
Identify cases that require escalation
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
Certification
CCIE Security - 63437
Timeline
Professional Services - Consulting/Testing Engineer
Cisco
03.2024 - Current
Technical Consulting Engineer - SDWAN
Cisco
05.2021 - 03.2024
Technical Consulting Engineer - Security Team
Cisco
11.2016 - 04.2021
Bachelors - Network Engineering & Security
Jordan University of Science And Technology
09.2011 - 07.2016