Summary
Overview
Work History
Education
Skills
Certification
Timeline
Alaa Damra

Alaa Damra

Customer Service Outbound Senior Team Member
Amman

Summary

I am a Customer Service Advisor at Zain with over 10 years of experience in the telecommunications sector. I excel at building strong client relationships and successfully achieving sales targets. I have excellent communication skills and effective problem-solving abilities. I am always eager to develop my skills and contribute to improving the customer experience at Zain.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
3
3
Certifications

Work History

Customer Service Outbound Senior Team Member

Zain Company
01.2015 - Current
  • · Responsible for contacting clients by conducting surveys to measure customer satisfaction regarding services such as telecommunication lines, internet, and other offerings.
    · Following up on customer satisfaction after receiving services to ensure quality improvement.
    · Assisting clients in resolving technical issues they encounter.
    · Opening and updating support tickets, communicating with clients to inform them about the resolution .

Customer Service Advisor inbound

Zain Company
02.2012 - Current
  • Customer Service inbound (2012 – 2015)
  • - Handled customer inquiries and complaints with professionalism and efficiency.
  • - Provided technical support and activated services for new and existing subscribers.
  • - Maintained a high level of customer satisfaction while meeting performance KPIs.
  • - Delivered service in a fast-paced, high-volume environment.

Education

Bachelor of Science (B.S.) - Water And Environmental Resources Management

Al-Hashemite University, Zarqa
04.2001 -

Skills

- Proficient in Microsoft Excel

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Certification

Certificate of Appreciation, 2015-01-01, Received for presenting a project aimed at increasing customer satisfaction by proposing ideas that were successfully implemented.

Timeline

Customer Service Outbound Senior Team Member - Zain Company
01.2015 - Current
Customer Service Advisor inbound - Zain Company
02.2012 - Current
Al-Hashemite University - Bachelor of Science (B.S.), Water And Environmental Resources Management
04.2001 -

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Alaa DamraCustomer Service Outbound Senior Team Member