Ala'a Al-Barghouthi
Dubai
Summary
Accomplished professional with expertise in team leadership, project management tools, and software testing. Demonstrates strong skills in stakeholder communication, problem solving and analysis, and agile methods. Proven ability to work in a team, manage end-to-end testing processes, and conduct functionality and agile testing. Committed to leveraging these competencies to drive successful project outcomes and enhance organisational efficiency.
Problem-solving team player with experience identifying root causes of engineering faults. Creates thorough policies and procedures for quality assurance, best practices and project management. Monitors project progress and service delivery to confirm projects are completed on time and within budget.
Overview
9
9
years of professional experience
Work History
Senior Software Quality & Operation Engineer
Vitronic vision machine LLC
08.2020 - Current
- Deploying and configuring Software Products in the customers' premises and ensuring they are fully functional and integrated
- Troubleshooting and debugging software issues to identify root causes and provide solutions (i.e., analyzing log files, performing tests, and working with the other team members to resolve issues.)
- Providing operational assistance to customers experiencing software product issues
- Managing customer expectations and ensuring that all customer queries are responded to promptly and professionally
- Using all available tools, “e.g., JIRA” to report bugs, provide solutions, and follow up on issues/tasks
- Working closely with all stakeholders, including developers, project managers, and Clients, to ensure that the software implementation meets the organization's needs
- Provided operational support for Human Capital Management (HCM) systems, ensuring smooth execution of HR processes such as payroll, employee records management, and performance evaluations.
- Supported the implementation and maintenance of HCM solutions to optimize talent acquisition, onboarding, and employee lifecycle management.
- Delivered end-user training and ongoing support for HCM platforms, promoting efficient use and adherence to best practices.
- Collaborated with HR teams to analyze workforce data and generate actionable insights, aiding in strategic planning and decision-making.
- Spearheaded digitalization initiatives to modernize operational workflows, enhancing productivity and reducing reliance on manual processes.
- Designed and implemented solutions for automating business processes across departments, improving efficiency and minimizing errors.
- Conducted feasibility studies and provided recommendations for adopting new technologies tailored to organizational needs.
- Monitored the performance of digitalized processes, leveraging analytics tools to assess impact and identify areas for continuous improvement.
- Implemented energy-efficient solutions in building designs, promoting sustainability.
- Cooperated with cross-functional teams during project development stages.
- Implemented new software tools to enhance design capabilities.
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Led team meetings, fostering effective communication amongst the team.
- Streamlined workflow by implementing efficient task management strategies.
- Conducted regular site visits to oversee construction process and progress.
- Facilitated productive client meetings ensuring clear communication of complex technical concepts.
- Developed prototypes testing feasibility of new design concepts.
- Designed innovative engineering strategies for improved productivity.
- Liaised with clients, understanding their needs and translating them into technical requirements.
- Managed multiple projects, ensuring timely completion and high-quality work.
- Improved product quality by creating detailed engineering plans.
- Developed new mechanical systems to improve performance.
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Analysed engineering project feasibility to support management decision-making.
- Documented technical specifications and requirements in alignment with company-established protocols.
- Coordinated and supported audit and on-site inspections, liaising with regulatory agencies for smooth execution.
- Reported on metrics, analysing data to assess overall project performance.
- Devised and implemented test procedures to verify product compliance and performance.
- Spearheaded integration of new products, overseeing launch process from testing through completion.
- Delivered project presentations to clients and stakeholders to illustrate details and requirements.
- Recommended improvements to optimize precise manufacturing processes.
- Managed complex projects through excellent time-management skills and strategic planning abilities.
- Optimised test environments using advanced configuration management techniques.
- Completed thorough regression testing before every product release cycle.
- Identified and rectified software bugs, enhancing product usability.
- Championed the adoption of agile methodologies to enhance team productivity.
- Streamlined troubleshooting processes with detailed root cause analysis reports.
- Achieved quality assurance by implementing rigorous software testing protocols.
- Enhanced system reliability with comprehensive performance analysis.
- Developed robust test cases for successful defect identification.
- Led training workshops for junior engineers, fostering a learning environment.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Optimised software testing to strengthen Quality Assurance (QA) measures.
- Prepared and configured systems for testing.
- Compiled and analysed software testing results to produce actionable insights, driving process improvements.
- Evolved and documented detailed software testing plans to suit business needs.
- Assessed program functionality against user requirements and established guidelines.
- Outlined quality assurance objectives and priorities to guide department activities.
Android and IOS Developer
Freelancer
08.2016 - 12.2019
- Sharpfit Application
- Beecome online store
Education
Bachelor Degree - Computer Enginnering
Albalqa'a Applied University
JordanSkills
- Team Leadership
- Project management tools
- Software Testing
- Stakeholder communication
- Problem solving and analysis
- Agile methods
- Ability to work in team
- End-to-end testing processes
- Functionality testing
- Agile testing
Languages
Arabic
Native
English
Fluent
Custom
- CCNA (250-125) Course
- .Net Core Course
- Python Course
- Preparing for the PSM1 Certificate
Timeline
Senior Software Quality & Operation Engineer
Vitronic vision machine LLC
08.2020 - Current
Android and IOS Developer
Freelancer
08.2016 - 12.2019
Bachelor Degree - Computer Enginnering
Albalqa'a Applied University
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