MC Office
Ala'a Abo Aloul
Irbid
Summary
I was extremely interested in the role for an economist, I have a very strong background in the field of economics, and feel that I would be a most suitable candidate for working in that role. I am a highly skilled individual with excellent attention to detail. I have excellent knowledge of my subject area. As for the last years’ experience, I thoroughly enjoy the area in NGO’s sector I worked in and I believe that makes me a very strong candidate as I thrive on being challenged. I work well in a team environment and have excellent presentation and communication skills. My approach is client orientated, and always focused on the wider goal.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Front Desk Receptionist
Petra Palace Hotel
Petra
04.2019 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Analyzed and reported on operational data to identify trends and issues.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
Market supervisor
Buraidah Commercial Markets
01.2015 - 12.2015
- Provided outstanding service to customers achieving 100% satisfaction on a daily basis
- Managed employee scheduling conflicts, resulting in complete and accurate scheduling for store and supervise the workers tasks and performance all the time
- Organized ordering system by tracking the missing items at the store, arrange for the order schedule, order for the items and ensure the safe receipt.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Project Assistant
NGO
01.2015 - 01.2018
- Agency for Technical Cooperation & Development (, In charge of monitoring and overseeing the overall dispatch of water in Zaatari camp districts
- Organization of trucks’ dispatch as per the planned schedule and water quantities at Zaatari camp by: o Determines truck destinations using WAPP system
- O Decides on the trucks’ destination as per the water delivery schedule, any unexpected issues resulted in no accesses roads and the volumes remaining to be sent as per the Account
- Monitors Report
- Assigns the water filler for each truck and fills the water delivery voucher
- Completed multiple tasks simultaneously to optimize project completion.
- Informs the focal point upon dispatching the trucks to ensure safe reception
- Reports any water duplicate or shortage quantity to be covered the day after or as agreed with the water field supervisors
- Reporting and problem solving if occurs.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Performed work according to project schedules and established quality standards.
- Created and updated records and files to maintain document compliance.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Cafe Supervisor
Prestige Restaurants and Cafe
01.2013 - 01.2014
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Optimized profits by controlling food, beverage and labor costs.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Packaging Clerk
Middle East for Tobacco, PETRA PALACE HOTEL
01.2011 - 01.2012
- Stack and pile finished goods into its containers
- Pack them following a specific set of instructions
- Check to ensure containers are damage free
- Verify if items pulled out of package are correct
- Move completed packages for loading
- Prepare goods for ship them to the warehouse
- Front Disk Reception
- At
Education
Bachelor’s degree - Economics
Al Hussein Bin Talal University
Jordan,Ma'an 09.2011 - 06.2015
Administration Information -
Mazhar Arselan Secondary School
Jordan,Al Zarqa 09.2010 - 06.2011
Skills
Excellent in role of individual or in a team workundefined
Software
Computer
Interests
Swiming
Reading
Travel
Timeline
Front Desk Receptionist
Petra Palace Hotel
04.2019 - Current
Market supervisor
Buraidah Commercial Markets
01.2015 - 12.2015
Project Assistant
NGO
01.2015 - 01.2018
Cafe Supervisor
Prestige Restaurants and Cafe
01.2013 - 01.2014
Bachelor’s degree - Economics
Al Hussein Bin Talal University
09.2011 - 06.2015
Packaging Clerk
Middle East for Tobacco, PETRA PALACE HOTEL
01.2011 - 01.2012
Administration Information -
Mazhar Arselan Secondary School
09.2010 - 06.2011
Similar Profiles
Bader HasanatBader Hasanat
Financial Controller & Human Resource at Petra Boutique HotelFinancial Controller & Human Resource at Petra Boutique Hotel
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites
Herbert RawlingsHerbert Rawlings
Table Games Dealer at Palace Station Hotel & CasinoTable Games Dealer at Palace Station Hotel & Casino