Authorized to work in the US for any employer Experienced Practice Manager successful at handling payroll administration and patient relations for five-physician four NP and PA practices. Promotes business development and community profile by developing a positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Knowledgeable Practice Manager offering more than 25 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving patients yearly. Forward-thinking professional bringing more than 25 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Astute professional highly skilled in scheduling, training and managing busy Oncology Hematology practices. Talented individual with 20 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Overview
24
24
years of professional experience
Work History
Medical Practice Administrator
Frederick kidney care associates
03.2018 - 08.2022
Medical billing, hiring staff, creating office policies and regulations
Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
Developed and updated department goals and achievements throughout fiscal year.
Developed and distributed employee work schedules based on operational needs and employee requests.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Managed and recorded facility maintenance and upkeep budget.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
Fostered excellence by example by "setting space" and being hands-on mentor to clinical staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Oversaw accounting, budgeting, and financial reporting
Assessed processes and procedures, complying with OSHA and HIPAA regulations
Provided supervision and management to team of support personnel
Consulted with healthcare professionals on business decisions
Assisted with regulatory issues such as compliance
Created and implemented organizational policies and procedures
Provided outstanding support to the entire staff which helped improve process flow and boosted efficiency
Developed policies and procedures for effective practice management
Addressed and remedied all patient or team member issues
Developed close working relationships with front office and back office staff
Boosted staff morale by offering constructive feedback and specific direction
Communicated closely with patients, ensuring medical information was kept private
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Produced monthly financial reports like income statements, balance sheets, and cash flow statements for presentation to the board of directors
Designed and introduced leadership development, coaching, and team management model, resulting in the promotion of employees to increased levels of responsibility
Medical Practice Administrator
Frederick oncology hematology associates pc
02.1998 - 11.2017
Medical billing, drugs and medical supplies purchasing, hiring and training employees, bookkeeping sage and quick books, medical insurance appeals, Real estate, construction, and adding new locations to practice
Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs.
Maintained up-to-date information in electronic medical records software.
Represented the office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
Developed and updated department goals and achievements throughout the fiscal year.
Responded to inquiries from doctors, nurses, and patients with accurate information.
Developed and distributed employee work schedules based on operational needs and employee requests.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Managed and recorded facility maintenance and upkeep budget.
Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Fostered excellence by example by "setting space" and being a hands-on mentor to clinical staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Recruited, hired, and coached employees to offer high-quality, cost-effective care to all residents.
Oversaw accounting, budgeting and financial reporting
Assessed processes and procedures, complying with OSHA and HIPAA regulations
Consulted with healthcare professionals on business decisions
Created and implemented organizational policies and procedures
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Developed policies and procedures for effective practice management
Developed close working relationships with front office and back office staff
Boosted staff morale by offering constructive feedback and specific direction
Ordered all office supplies and kept check on inventory levels
Communicated closely with patients, ensuring medical information was kept private
Reviewed and evaluated test results to suggest care and treatment options
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Developed policies and procedures for effective pharmacy management
Successfully negotiated client contract renewals to create increased revenue
Trained pharmacy interns and newly hired pharmacy technicians
Collaborated with store manager to maintain daily operations
Education
High School Diploma -
Shawnee Mission South High School
Kansas
05.1986
Associate of Arts - Hotel Management
Penn Valley College
Missouri
05.1988
Associate of Arts - Hospitality Management
Kansas State University
Manhattan. Kansas
05.1990
Skills
Practice Management, Accounts Payable,Accounts Receivable
Medical Billing
Accounting software
Financial Report Writing
Biweekly Payroll Processing
Best Practices and Standards
Regulatory and Statutory Compliance
Office Supplies and Inventory
HIPAA guidelines
Medical personnel recruitment
Supplies ordering
Strategic consulting
Drug inventory management
Hiring and recruitment
Pharmacy operations management
Affiliations
Society of Human Resource Management
Languages
Arabic
Native language
Timeline
Medical Practice Administrator
Frederick kidney care associates
03.2018 - 08.2022
Medical Practice Administrator
Frederick oncology hematology associates pc
02.1998 - 11.2017
High School Diploma -
Shawnee Mission South High School
Associate of Arts - Hotel Management
Penn Valley College
Associate of Arts - Hospitality Management
Kansas State University
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