Ahmed Al Shaikh
Amman,Jordan
Summary
Visionary CIO skilled in driving strategic IT initiatives and delivering innovative solutions that transform businesses, enhance efficiency, and achieve organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Information Officer
JORDAN ISLAMIC BANK
03.2019 - Current
- Leading the IT strategy and digital transformation of one of Jordan's largest banks, overseeing a $15M annual IT budget, 160 application systems, and services supporting over 2,500 users and 1 million customers across 110 branches
- Successfully executed 94% of the Digital Transformation Strategy (2020-2024), optimizing internal and external business operations
- Increased mobile banking customer base by 900% and transformed 92% of non-digital transactions to digital
- Reduced IT operational costs by 10% within two years and reshaped the digital customer experience across all business channels
- Implemented and achieved 100% compliance with COBIT 2019 IT governance, as verified by external audits and the Central Bank of Jordan
- Decreased call center abandon rates from 40-50% to 1.6-2.5%
- Modernized the Core Banking System with SOA and Microservices, driving operational efficiency
- Launched a Cloud-First Strategy and integrated advanced BI solutions for enhanced financial, risk, and CRM management
Group Chief Information Officer
ASTRA INDUSTRIAL GROUP
01.2017 - 03.2019
- Provided strategic leadership in developing and implementing IT strategies across six subsidiaries in pharmaceuticals, steel construction, chemicals, and mining
- Oversaw enterprise-wide IT operations, budget control, and process automation to enhance efficiency and alignment with performance objectives
- Established a group-wide IT governance model, strategy, and 5-years roadmap
- Built a cloud-based IT landscape, reducing TCO by 5% and contributing $2M to the bottom line over three years
- Restructured IT operations, including establishing an offshore SAP technical team in India
- Designed and implemented a cost allocation program for IT operations to improve demand and change management
Information Technology Director
VEOLIA WATER
11.2010 - 07.2014
- Directed regional IT operations for Veolia Water and the IT function for the Saudi National Water Company, aligning strategies with business goals, optimizing performance, and implementing innovative solutions to boost efficiency and reduce costs
- Successfully implemented strategic projects, including ERP, plant automation, and CRM systems, improved operational efficiency by 35%
- Developed and executed the Smart Network Strategy and SCADA standards for KSA
- Participated in Veolia's 'OPEX Review Program,' contributing to an annual €100M expenditure reduction
- Achieved $240K+ annual OPEX savings for Saudi National Water Company
- Implemented ISO 27000-compliant Information Security and Risk Management programs
- Re-engineered business processes, driving productivity improvements and KPI gains, such as collection average
Deputy IT Director
ADNOC GROUP _ AL HOSN GAS
11.2009 - 11.2010
- Led the Technical Infrastructure & Operations Department, overseeing network, security, datacenter operations, and mission-critical SAP ERP environments
- Endorsed a 5-year IT projects budget and workforce plan aligned with business goals
- Delivered key IT standards, policies, and procedures
- Achieved $40M in IT CAPEX savings over 5 years through effective budgeting, prioritization and negotiation
- Maintained 99.9% uptime through comprehensive planning in capacity, network, security, storage, and operational architectures
Infrastructure and Operations Manager
ADNOC GROUP _ ABUDHABI POLYMERS
10.2007 - 11.2009
- Led the Technical Operations Department, overseeing network, security, middleware, datacenter operations, and SAP ERP environments with a team of 70 engineers
- Developed a long-term IT infrastructure strategy and implemented quality control standards
- Achieved $320K+ in annual OPEX savings by redesigning the network layout and consolidating servers, databases, and storage
- Saved $6M in IT CAPEX by optimizing the IT purchasing model through enterprise partnership agreements
- Delivered ITSM solutions based on ITIL best practices and led ISO 27000 Information Security Management planning
- Managed critical SAP environments and manufacturing application systems
Regional IT Manager
BOROUGE PTE LTD
02.2004 - 09.2007
- Managed IT across multiple regions, including Singapore, Hong Kong, China, India, Australia, and New Zealand, aligning IT strategies with business priorities and ensuring effective performance
- Developed and implemented the IT Strategy aligned with business objectives
- Led the integration of IT systems including SAP between the mother company Borealis Europe and Borouge offices in Asia Pacific
- Managed a network disaster due to Service Provider bankruptcy, with zero downtime, saving $1M expected loss in the first three months
- Reduced annual expenditures by $60K through the design and implementation of an Enterprise MPLS Network and $50K in mobile usage
IT Project Manager
ADNOC GROUP _ ABU DHABI POLYMERS
08.2000 - 02.2004
- Managed a variety of IT projects, focusing on infrastructure improvements, SAP implementation, and the integration of IT frameworks and systems
- Led the successful implementation of IT infrastructure projects, enhancing system performance and scalability
- Managed SAP-related projects, ensuring smooth deployment and integration with business processes
- Coordinated the implementation of ITIL best practices, improving service delivery and operational efficiency
- Oversaw the successful adoption of ISO 27000 standards, ensuring compliance with international information security requirements
- Directed CRM implementation project, optimizing customer relationship management and business workflows
- Managed document management system project, improving data organization, retrieval, and collaboration across teams
- Worked closely with cross-functional teams to ensure project goals were aligned with business priorities and delivered on time and within budget
Education
Doctor of Engineering AI And Machine Learning - Engineering AI And Machine Learning
George Washington University
United States01.2026
Master in Business Administration - Business Administration
National University of Singapore
Singapore01.2008
Bachelor of Science -
Amman University
Jordan06.1996
Skills
- Enterprise Architecture
- Business Intelligence
- Enterprise Software Development
- Strategy and planning
- Digital Transformation
- Information Security Management
- IT Service Management
Languages
English
Arabic
Personal Information
- Date of Birth: 08/11/70
- Nationality: Jordanian
Phone
+962, 79 7272 333
Certification
- ITIL Expert , ITIL
- CISM, Certified Information Security Manager, ISACA
- ISO 27001:2005 Information Security Management System Lead Implementer, BSI Group (British Standards Institution)
- CDCP - Certified Data Centre Professional, IDE
- SAP Sales and Distribution (SD) , SAP
- Microsoft Certified System Engineer (MCSE), MICROSOFT
- Microsoft Certified Database Administrator, MCDPA
- Cisco Certified Network Associate (CCNA), CISCO
- Python Essentials 1&2, PYTHON INSTITUTION
- C++, UNIVERSITY CLASS
- Java, SUN
- Develop Web-Based Applications with PL/SQL, SQL*Plus, ORACLE
- Microsoft ASP.Net, VP.Net and ADO.Net
Timeline
Chief Information Officer
JORDAN ISLAMIC BANK
03.2019 - Current
Group Chief Information Officer
ASTRA INDUSTRIAL GROUP
01.2017 - 03.2019
Information Technology Director
VEOLIA WATER
11.2010 - 07.2014
Deputy IT Director
ADNOC GROUP _ AL HOSN GAS
11.2009 - 11.2010
Infrastructure and Operations Manager
ADNOC GROUP _ ABUDHABI POLYMERS
10.2007 - 11.2009
Regional IT Manager
BOROUGE PTE LTD
02.2004 - 09.2007
IT Project Manager
ADNOC GROUP _ ABU DHABI POLYMERS
08.2000 - 02.2004
- ITIL Expert , ITIL
- CISM, Certified Information Security Manager, ISACA
- ISO 27001:2005 Information Security Management System Lead Implementer, BSI Group (British Standards Institution)
- CDCP - Certified Data Centre Professional, IDE
- SAP Sales and Distribution (SD) , SAP
- Microsoft Certified System Engineer (MCSE), MICROSOFT
- Microsoft Certified Database Administrator, MCDPA
- Cisco Certified Network Associate (CCNA), CISCO
- Python Essentials 1&2, PYTHON INSTITUTION
- C++, UNIVERSITY CLASS
- Java, SUN
- Develop Web-Based Applications with PL/SQL, SQL*Plus, ORACLE
- Microsoft ASP.Net, VP.Net and ADO.Net
Doctor of Engineering AI And Machine Learning - Engineering AI And Machine Learning
George Washington University
Master in Business Administration - Business Administration
National University of Singapore
Bachelor of Science -
Amman University
Similar Profiles
Eftekar MharmaEftekar Mharma
Data Entry Specialist at Jordan Islamic BankData Entry Specialist at Jordan Islamic Bank
Ahmad AlhunaitiAhmad Alhunaiti
E-Channels Applications Manager at Jordan Islamic BankE-Channels Applications Manager at Jordan Islamic Bank
ALA'A ABU AL-SONDOSALA'A ABU AL-SONDOS
Senior Software Engineer at Jordan Islamic BankSenior Software Engineer at Jordan Islamic Bank