Ahmad Jamal Mustafa Amerah
Zarqa
Summary
To pursue and excel in a growth oriented organization in order to utilize my skills and experience for the growth and prosperity of the organization which will simultaneously facilitate my career and professional growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Banking Services Officer (Customer AND Teller)
Cairo Amman Bank
9 2020 - Current
- Providing excellent customer service, answering questions and resolving issues in a timely manner
- Processing banking transactions such as deposits, withdrawals, loan payments, and money transfers
- Assisting customers in opening, closing, and managing their bank accounts
- Advising customers on bank products and services, and recommending the best options based on their needs
- Reviewing and verifying customer information for accuracy and compliance with bank policies and regulations
- Monitoring customer accounts for fraudulent activity and reporting suspicious transactions
- Maintaining and updating customer records and banking documents
- Working with other bank departments and personnel to ensure smooth operations
- Performing regular audits and checks to ensure compliance with banking rules and regulations
accountant
Hamdi al-Bakri company
01.2017 - 01.2020
- inancial Reporting - Budgeting and Forecasting - Tax
- Preparation and Compliance - Accounts Payable and
- Receivable - General Ledger Accounting - Financial Analysis -
- Proficiency in Accounting Software (e.g., QuickBooks, SAP, Oracle) - Attention to Detail - Analytical and Problem-Solving Skills
English\Arabic call center agent
Extensya
01.2017
- Answer incoming calls and respond to customer’s emails, Management and resolve customer complaints, Provide product and service information to customers
Education
Bachelor of Accounting - Accounting
Hashemite University
09.2012 - 05.2016
Skills
Attention to detail and accuracy for carrying out banking transactions, managing accounts, and providing correct information to clients
Problem-solving skills to handle client issues, resolve complaints, and provide quick and effective solutions
Ales skills to promote and sell bank’s products and services, attracting new customers and retaining existing ones
Analytical skills to assess and evaluate the financial needs of clients, suggest suitable banking products and services, and work on financial solutions
good at computer typing
Strong communication skills
Flexible mind ability to learn new skills quickly
Hardworking, ability to work under stress and meet deadlines
Personal Information
- Date of Birth: 10/01/1994
- Nationality: Jordanian
- Marital Status: MARRIED
Certification
Certification for Practical Accounting, 01/2014, 03/2014, 30
Languages
Arabic, English
Native language
English (speaking/reading & writing)
Proficient
C2
Arabic (Mother language)
Upper intermediate
B2
Timeline
Counterfeiting and Forgery Course
07-2023
Professional Customer Service Course
06-2022
accountant
Hamdi al-Bakri company
01.2017 - 01.2020
English\Arabic call center agent
Extensya
01.2017
Bachelor of Accounting - Accounting
Hashemite University
09.2012 - 05.2016
Banking Services Officer (Customer AND Teller)
Cairo Amman Bank
9 2020 - Current
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