Ahmad Ibrahim Mohammad Abu Sham

• Overseeing the day-to-day operations of the coffee shop
• Bookkeeping, maintaining records, and running deposits
• Solving challenges faced by customers and employees
• Overseeing cleanliness and maintenance of the shop
• Hiring and training employees
• Adjusting menu to maintain customer flow
• Maintaining inventory, ordering, and receiving product
• Margin cost make sure put in green light roadway

1. Leadership: Setting goals for the work group, developing organizational capability, and modeling how we work together:

• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
• Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
• Manages through unusual events to keep district operating to standard.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of maya le chocolatire.
• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
• Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.

2. Planning and Execution: Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans
• Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
• Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.

3. Business Requirements: Providing functional expertise and executing functional responsibilities:

• Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors
• Solicits customer feedback to understand customer needs and the needs of the local community
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.

4. Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

• Challenges and inspires partners to achieve business results
• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
• Ensures partners adhere to legal and operational compliance requirements.
• Manages district-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful team of store managers, resulting in an environment where partners are valued and respected.

• Manage day-to-day operations of the cafe
• Hire and onboard new wait staff and baristas
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance

• Ensuring restaurant managers maintain acceptable staffing levels in all departments to build sales and improve profitability.
• Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience.
• Drive performance and sales levels improvements for all restaurants.
• Establish budgets for all restaurants in alignment with region and company goals.
• Producing and maintaining an effective and measurable succession plan for all levels within their area, including management, key hourly team members and shift leaders.
• Teaching, coaching, leading and developing General Managers and the entire restaurant management team.
• Ensuring new company initiatives are supported and communicated clearly to all managers and team members.
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis.
• Ensuring all Limited Time Offers, drink specials, menu and procedure changes are rolled out in a clear, precise and effective manner.

-Responsible for all cafeteria located inside the airport

-Daily monitoring hygiene

-In follow-up work drinks among the highest standards required

-New Staff training

-Up selling training Techniques

-Is responsible for the script and the bar staff work drinks list

-Daily monitoring the cleanliness of the workplace, employees and equipment to work

-In follow-up work drinks among the highest standards required

-Staff training _Action Orders -calculate beverage Cost - Food Hygiene and FIFO

Leadership & Communication

• Ensures that a "Person in Charge" is assigned and present at all timesFollows all policy and procedures as laid out in the Rules of the Shop and the employee handbook
• Complies with all proper uniform standards and sanitation/hygiene requirements
• Is present for all assigned shifts, and holds self-accountable for ensuring successful transition to PM shift (i.e.: ensures closers are scheduled and present in compliance with all labor laws and Scrivanos Group standards). May need to stay late, come in early or report for shifts outside of the normal schedule.
• Promotes Team Service standards by staffing and deploying effectively
• Meets requirements of assigned training program, including (but not limited to) OLU (Online University) management requirements of Basic Management Training, Human Resource Training, and ServSafe certification; 5-week management training program
• Communicates appropriately with supervisor (District Manager, Director) regarding product outages, equipment or maintenance needs, and other relevant topics as needed
• Actively delegates tasks using the Daily Shift Plan and verbal communication; follows up and holds others accountable for completion of tasks
• Demonstrates practical knowledge, problem-solving and decision-making skills; anticipates problems and develops workable solutions

Product Quality

• Coordinates the consistent planning, training, coaching and preparation of all products
• Ensures proper preparation of all product (i.e.: sandwiches, coffee orders) according to spec and/or customer preference
• Possesses ability to execute all positions worked according to Dunkin' Brands and Scrivanos Group standard for Speed of Service
• Understands and adheres to all quality standards (i.e.: calibration, cleaning, temperatures, build-to's)
• Utilizes and maintains all sections required in the Red Book (temps, times, production logs, etc)
• Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards
• Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard
• Understands and adheres to all quality standards (i.e.: calibration, cleaning, temperatures, build-to's
• Utilizes and maintains all sections required in the Red Book (temps, times, production logs, etc)
• Completes necessary and assigned tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standards
• Ensures proper levels of all food, equipment and paper supplies are ordered and maintained in order to operate efficiently and to standard
• Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing

Guest Service

• Consistently delivers and ensures crew executes great customer service, with each interaction, through proper greeting, order handling and execution, and payment processing
• Displays a sense of urgency and accountability when dealing with customers and crew
• Handles complaints quickly and effectively using the LAST process (Listen, Apologize, Solve, Thank)
• Possesses and demonstrates knowledge about all current marketing promotions (POP), merchandising standards or special initiatives
• Manages shift to ensure Team Service to expedite the process of assembling customer orders
• Interacts with all crew members and guests using clear and understandable communication
• Completes and utilizes Daily Shift Plan on every shift
• Demonstrates ability to meet and monitor service times through reports (if applicable) and general awareness; delivers corrective action as necessary if service times are not to standard
• Drive Thru
• Front Counter
• Ensures successful opening and closing of all aspects of store operations
• Performs "night visits" to ensure PM crew is aware of and executes Dunkin' Brands and Scrivanos Group service standards

Training & Development

• Recruits, interviews, selects and retains crew that meet/are able to meet standards expectations at all times
• Trains all new hires using required training methods (i.e.: Online University requirements, One Clear Path materials)
• Tracks e-learning completion using required documentation methods
• Reviews e-learning and practice on positions to ensure knowledge and proper execution
• Utilizes TTM (Talk to Me), and consistently gives feedback and coaching to team to improve performance and/or increase job knowledge
• Holds crew meetings regularly to inform of new promotions or initiatives, and to ensure ongoing training and development
• Ensures that all promotions are executed as outlined by Dunkin' Brands and Scrivanos Group standards
• Conducts performance evaluations of crew in timely and fair fashion, and in accordance with Scrivanos Group policies for hourly pay rate increases
• Achieves 90% or better on Restaurant Operation Reviews, or similar score on contemporary versions of Dunkin' Brands operational inspections

Safety & Sanitation

• ServSafe certified
• Maintains total premises is to Dunkin' Brands and Scrivanos Group standards of cleanliness and sanitation (i.e.: interior of restaurant, exterior of premises, restrooms, food prep and storage areas, etc)
• Utilizes Master Cleaning Schedule, delegates tasks and follows up to ensure completion by crew
• Practices all safety and sanitation procedures (i.e.: handwashing, 3-sink set-up, proper rotation, etc)
• Understands and follows all OSHA, Board of Health, HazCom and Dunkin' Donuts Employee Health Standards

Administration

• Responsibly and ethically handles money and deposits in accordance with Scrivanos Group standards; is aware of and can describe cash policies and the role of Asset Protection in monitoring adherence to these policies
• Deposits cash daily at local bank, and report deposits as required by accounting standards
• Handles over rings, cash over/short in accordance with policy, and reports any other potential cash problems to District Manager immediately
• Completes and posts the schedule no later than Thursday for the following week; regularly evaluates performance of crew to ensure effective scheduling; complies with all state and federal labor laws when scheduling
• All new hire paperwork is completed accurately and submitted to the office in a timely manner
• Ensures that all INS/DHS regulations are strictly adhered to, including the proper completion of I-9 forms
• Tracks and regularly reviews applicable reports (i.e.: hourly readings, DT reports, P-mix, etc) as required by District Manager or Director
• Conducts all food and paper inventories as required, enters received product invoices to produce accurate food cost numbers

Profitability

• Maintains the operational efficiency and profitability of the store to meet or exceed the store's sales expectations
• Demonstrates teamwork with other members of management (District Manager, Assistant Store Manager, other managers in district) to plan, develop and implement sales-building methods
• Meets or is under food cost budget percentage, set by Vice President; develops and implements solutions to control food waste and cost variance
• Meets or is under labor cost budget percentage, set by Vice President; controls employee turnover and overtime