AHMAD TAMERJAN

* Manage and develop staff to ensure the activities and performance of the branch meet service standards
* Oversee workforce planning and resources to effectively meet service delivery standards
* Develop, implement and integrate strategic and operational plans and report on progress and identify
trends to enable development of remedial action plans
* Develop, manage and monitor key performance indicators (KPIs) to ensure service delivery meets customer and business needs
* Research and identify areas of potential avoidance or evasion by developing projects and programs to amend legislation or policies
* Lead, manage and/or contribute to continuous business and customer service improvement initiatives
* Develop and maintain networks to ensure effective coordination of information and timely responses
to meet business strategies
* Develop, review and implement improved business procedures, develop assessment protocols, guidance and supporting material and facilitate technical advice and training to staff to allow appropriate professional development

• CONDUCT REGULAR STORES VISIT TO ENSURE ALL DRIVERS ARE ALIGNED TO MEET THE COMPANY'S QUALITY & SAFETY STANDERDS
• COORDINATOR WITH THE SHOPPERS TO SOLVE THE ISSUES THAT THEY ARE FACING
• MONITOR THE SHOPPING PROCESS THROUGH SLACK SYSTEM
• OPEN TICKETS THROUGH JIRA SOFTWARE TO BE REVIEWED BY THE MANAGEMENT TEAM
• PROVIDE THE MANAGEMENT TEAM WITH A DAILY REPORT INCLUDING COPENSATION, AMOUNT
• COORDINATIN THE ON BOARDING PROCESS FOR A NEW AFFILIATES
• DAY TO DAY PERFORMANCE ANALYSIS FOR THE FLEET OF SHOPPERS

• AFC 2018 women's Asian cup