Adobe Illustrator
Ahmad Shahein
IT Officer
Amman
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. And also a competent individual aspiring to gain experience in technical support and customer service. Demonstrates strong knowledge of IT systems and best practices. Committed to apply troubleshooting skills to reduce work disruptions for users.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Supervisor
International Independent School
Amman, Jordan
07.2019 - Current
- Advised on Information and communications technology policy and process improvements.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Upgraded hardware and software regularly for optimised systems performance.
- Monitored and updated software certifications for full compliance.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Recommended upgraded technologies to meet evolving business requirements.
- Identified and recommended cost-effective technology solutions.
- Created visual representations of data for reports, presentations and meetings.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Sourced new and emerging technologies to optimise information services.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Installed new technologies without disrupting workflow.
- Maintained system security through regular testing and servicing.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Managed technology resources within department budgets.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Led infrastructure projects to install and upgrade various systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Backed up business systems regularly to maintain current network data.
- Maintained network configuration, mapping and service records for accurate documentation.
- Optimised network operation through focused configuration and monitoring.
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Carried out day-to-day duties accurately and efficiently.
- Improved effectiveness of CCTV equipment, determining placement to guarantee optimal coverage throughout building.
- Performed CCTV installations and maintenance, keeping up with high-volume targets.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Tracked computer system and network performance to identify root causes of issues.
- Improved efficiency and productivity by acquiring new skills.
Operations Team Leader
InfoFort (Aramex)
Amman, Jordan
06.2015 - 06.2019
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Adapted communication style to liaise at all levels confidently and effectively.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Analysed financial data to track and achieve budget targets.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Adaptable and proficient in learning new concepts quickly and efficiently
- Trained, coached and managed two-person team of scanning and indexing professionals
Education
Bachelor of Information Technology - Network
Al Zaytoonah University of Jordan
Amman / Jordan 03.2014 - 02.2019
Skills
Software testing
Cisco systems
Telephony systems
Database design
IT budget and cost control
System integration
Systems management
Service desk management
Cloud technologies
Windows & Linux operating systems
Vmware
IT security and networking
IT Asset Management
Teamwork and Collaboration
Professionalism
Software
Adobe Photoshop
Adobe Premiere
Mathlab
Wireshark
Timeline
IT Supervisor
International Independent School
07.2019 - Current
Operations Team Leader
InfoFort (Aramex)
06.2015 - 06.2019
Bachelor of Information Technology - Network
Al Zaytoonah University of Jordan
03.2014 - 02.2019