Ahmad Ramadan
shope manager
Amman,AM
Summary
Results-oriented Shop Manager with four years of experience in retail operations, including a focused year as E-commerce Supervisor. Proven track record of leading teams, optimizing inventory control processes, and enhancing sales performance both in-store and online.
Overview
7
7
years of professional experience
Work History
SHOP MANAGER
Stars Group Retail Company
01.2021 - 08.2025
- Managed day-to-day operations of the retail store ensuring smooth workflow and customer satisfaction
- Led a team of [5] staff, improving performance through coaching and skills development
- Implemented inventory control strategies, reducing stock discrepancies
- Enhanced store layout and window display to align with current trends and boost foot traffic
- Analyzed sales data to forecast demand and adapt product placement
- Coordinated with logistics and warehouse departments to ensure timely stock replenishment
- Trained new sales associates using tailored programs in customer understanding and salesmanship
- Supervised online sales operations including order processing, inventory sync, and customer service
- Improved website product presentation and worked closely with marketing on digital campaigns
- Conducted trend analysis and forecasting to align e-commerce offerings with customer demand
- Optimized logistics for online fulfillment, reducing delivery times and return rates
- Used analytics tools to measure performance and recommend improvements
E-COMMERCE SUPERVISOR
Stars Group Company
01.2023 - 01.2024
SHOP MANAGER
Emily Loran Store And Online Manager
01.2025 - 02.2026
- Managed day-to-day retail store operations, ensuring smooth workflow and high customer satisfaction.
- Led and supervised a team of 3 staff members, improving performance through coaching and skills development.
- Implemented inventory control procedures, reducing stock discrepancies and improving stock accuracy.
- Enhanced store layout and window displays in line with current trends to boost foot traffic and sales.
- Managed online store operations, including product listings, order processing, and customer inquiries.
- Coordinated online promotions and social media updates to increase online sales and brand visibility.
Education
High School - undefined
Ahmad Toqan high school
undefined
Vocational Training Corporation
01.2024
Skills
- Operations management in retail
- Leadership and staff development
- Inventory oversight
- Customer service excellence
- Sales execution strategies
- E-commerce operations management
- Inventory Control & Inventory Management
- Logistics & Warehouse Management
- Development of Salesman Skills Training
- Teamwork & Communication Skills
- Time Management
- Reading & Customer Understanding
- Management Skills & Leadership
- Analytical Skills
- Training of Trainers (TOT)
- Trend Analytics & Forecasting
- Window & Display Dressing
- Retail Management Professional (RMP)
- Professional Management Professional (PMP)
- Logistics planning and coordination
- Merchandising expertise
- Data analysis and forecasting skills
- Communication effectiveness
- Excel advanced training
Languages
AR
English
Certifications Courses
- Retail Management Professional (RMP)
- Professional Management Professional (PMP)
Timeline
SHOP MANAGER
Emily Loran Store And Online Manager
01.2025 - 02.2026
E-COMMERCE SUPERVISOR
Stars Group Company
01.2023 - 01.2024
SHOP MANAGER
Stars Group Retail Company
01.2021 - 08.2025
High School - undefined
Ahmad Toqan high school
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Vocational Training Corporation