Ahmad Qawariq

• Implementing plans and strategies to achieve the company's goals and adhering to the company's policy and internal regulations.
• Implementing cash and cash policies in the branch, and upon closing, the cashier is secured in the safe, all doors are closed, and the branch is secured.
• Verifying and archiving daily operations and the presence of attached files in the system and not accumulating them.
• Supporting, monitoring and directing the performance of team heads in particular and loan officers in general and preparing monthly plans.
• Dealing with customer complaints professionally.
• Ensure that cameras are recorded, follow up on the maintenance and cleanliness of the branch, and follow up with the branch manager or IT official when any technical problem occurs.
• Follow up with other department employees.

• Building and following up the loan portfolio, starting with promotion and disbursement activities and monthly follow-up of repayment until closing or renewing the loan in accordance with the company’s policy.
• Supervising and training new customer relations officials.
• Supporting the team to achieve its goals and participating with them in field work.
• Monitor the team’s performance and provide the necessary feedback aimed at improving performance.
• Follow up on the team’s collection operations, monitor payment rates, and ensure that collection is completed without delay.
• Study the application carefully and place the appropriate recommendation on the application.
• Preparing the required visit reports.
• Any other tasks related to the work jurisdiction and determined by the direct manager.
  
  

• Building and maintaining relationships with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with their products and services
• Letting customers know about other products the company offers
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Responsible for maintaining, increasing, and monitoring a personal wallet.
• Promoting the company's services within established plans.
• Follow up on collections regarding the personal wallet.