Ahmad Obaidallah
Procurement And Customer Service Supervisor
Irbid/Amman
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Procurement and Customer Service Supervisor
High Tech Talent (H&T Global Circuits)
3 2023 - Current
- Audit the work of my team and make sure everything is right and done in the correct way
- evaluate our supplier's work quarterly or monthly based on the volume of our orders with them(including on-time shipping, Quality, and Engineering work)
- Improve the process to try to avoid any problems we faced before
- Make sure we have good savings for our orders from each supplier we have
- Support the sales team with all the information they need to try to increase the Booking
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Procurement and Logistic Officer
High Tech Talent (H&T Global Circuits)
12.2017 - 03.2023
- Calculating every order price to make sure we get the better price (we have a matrix that we use from our vendors)
- Creating a PO with the right price and for the right vendor
- Order the electrical boards from a vendor, depending on the sales price we have, and keep in mind to get better production quality to make our customers happy
- Negotiation of the price with vendors when needed to save more money for the company
- Following up on any errors or complaints from customers and making sure this will not happen again by moving the order to a better vendor or remaking the order for free
- Following up on any price issues from vendors and making sure it is solved
- Following up on confirmation ship dates from vendors and making sure there is no delayed
- Following up on orders stages during production to make sure there will be no delay
- Arrange the shipments and make sure to choose the best way to deliver them to the customer on time without any late
- Creating invoices and packing slips when the shipments are ready
- Creating UPS labels when needed ( for US drop shipments )
- Evaluated supplier performance on an ongoing basis, fostering continuous improvement in quality and service levels.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Organized records of schedules and completed orders.
Production Engineer
AL-Dar for electrical industries (RAMCO)
07.2017 - 12.2017
- Responsible for the production line and workers on this line
- Follow up the production process to avoid any mistakes
- Follow up with quality control when an error occurs and develop an action plan to not repeat the error
- Follow up on the production line needs of the basic materials and provide them from the warehouse
- Writing daily reports in production quantities.
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
- Performed root cause analysis and implemented corrective actions.
- Communicated with other team members to enhance process and performance.
- Supervised entire production process and prepared proper documentation for dispatch.
- Trained team on best practices to optimize production and improve quality.
- Investigated and proposed corrective actions for quality issues.
Education
Bachelor's degree in Mechanical Engineer / Production and Machines - Mechanical Engineer / Production And Machines
Albalqa' Applied University
Jordan 01.2013 - 04.2017
Skills
Rapidly engage in the surrounding environment
Personal Information
- Date of Birth: 01/06/94
- Gender: male
- Marital status: Married
Languages
Arabic
Native language
English
Advanced
C1
Training
- AutoCAD 3D course
- Arabic print course
- Successful skills course
- TOT training course
- Life Skills and work ethics course
- Project Management Course
- Basic life skills and healthy life styles course
- ICDL Preparation Course for the International Computer Driving License course
- Online sales cycle and electronic marketing for craftsmen and small entrepreneurs course
Timeline
Procurement and Logistic Officer
High Tech Talent (H&T Global Circuits)
12.2017 - 03.2023
Production Engineer
AL-Dar for electrical industries (RAMCO)
07.2017 - 12.2017
Bachelor's degree in Mechanical Engineer / Production and Machines - Mechanical Engineer / Production And Machines
Albalqa' Applied University
01.2013 - 04.2017
Procurement and Customer Service Supervisor
High Tech Talent (H&T Global Circuits)
3 2023 - Current
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