Ahmad Mohammed Abed-El Rahman Alhismawi
Aqaba
Summary
Professional with extensive leadership experience in managing departmental operations and driving team success. Known for strong focus on collaboration and delivering consistent results. Reliable and adaptable, excelling in strategic planning and team management.
Overview
21
21
years of professional experience
Work History
Section Head- Food and Beverage operations
Ayla Oasis development
09.2022 - Current
- Opening and managing B12 Beach club Doha during FIFA Qatar2022
- Managing revenue, COGS, labor, and all expenses
- Establish targets, KPI’s, policies and SOPs
- Managing daily F&B operations
- Maintaining positive customer relationships, processing complaints, and responding to customer needs
- Hiring, training, and managing food and beverage staff
- Ensure practice of health and safety regulations
- Managing B12 Beach Club Doha during FIFA Qatar2022, B12 Beach Club Aqaba, Silica Café, and events, since September2022 until present
Outlets Manager
Gaia Brunch to Aperitivo restaurant and Off The Record bar
09.2021 - 09.2022
- Develop and manage all financial, guest satisfaction plans and actions for Food and Beverage departments
- Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Set up and breakdown the standards and the sequence of service for all outlets according to the Luxury Collection standards
- Order and arrange all operation equipment
- Recruiting, Interviewing, and hiring F&B team
- Set up the training plans for the outlets
- Set up the checklists for the operations for all outlets
- Outlets Manager at Gaia Brunch to Aperitivo restaurant and Off The Record bar from the first of September2021 until September2022
Outlet Manager
Al Manara, a luxury collection hotel, Saraya Aqaba
04.2018 - 11.2018
- Set up the objectives and the targets for the bar
- Set the standards and the sequence of service for the bar
- Set, monitor, and control budget for the beverage unit / bar
- Recruiting, training, and motivating the staff
- Finalize the beverage menu, wine list, cocktails, and all drinks
- Order all the operation equipment and bar tools
- Order all the needed beverages and control the stocks
- Ensuring Health & Safety and hygiene procedures are implemented
- Provided bar customers with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment
- Organize promotional activities
- Outlet Manager at Al Manara, a luxury collection hotel, Saraya Aqaba, in charge of two outlets- pre-opening period, from the first of April2018 till the first of November of2018
Bar Manager
Off The Record bar
03.2016 - 04.2018
- Set up the objectives and the targets for the bar
- Set the standards and the sequence of service for the bar
- Set, monitor, and control budget for the beverage unit / bar
- Recruiting, training, and motivating the staff
- Finalize the beverage menu, wine list, cocktails, and all drinks
- Order all the operation equipment and bar tools
- Order all the needed beverages and control the stocks
- Ensuring Health & Safety and hygiene procedures are implemented
- Provided bar customers with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment
- Organize promotional activities
- Bar Manager at Off The Record bar since the first of March2016 until April2018, (the first speakeasy bar in Amman)
Assistant Banqueting Manager
Grand Hyatt Amman Hotel
05.2015 - 04.2016
- Managing all events: wedding, meeting, outside catering
- Ramadan Project (street market concept), In-charge of Ramadan Iftar and Sahour
- Coordinate event requirements with hotel departments such as: kitchen, audio-visual group, facilities maintenance, housekeeping, etc
- To ensure successful event hosting
- Training manager
- Assistant Banqueting Manager, since the first of May2015 until the first of April2016
Assistant outlet manager
Grand Hyatt Amman Hotel
01.2013 - 05.2015
- Exceeding and meeting the guest’s expectations
- Managing the lounge and the terrace operations
- Responsible for increasing the business of the outlet
- Ensuring the highest standards of food and beverage service
- Managing P&L, Payroll, food and beverage cost, and all expenses
- Motivating and improving the team’s performance, creating a friendly environment
- Recruitment manager for the F&B division, Interviewing, hiring and training the casuals to work in F&B division
- Overseeing the stock levels and placing the orders well in advance according to the minimum and maximum stocks
- Ensuring Health & Safety and hygiene procedures are implemented
- Assistant outlet manager, in charge of Lobby lounge and the Terrace for two years, from Jan2013 until May2015
Team Leader
Grand Hyatt Amman Hotel
01.2012 - 01.2013
- Exceeding and meeting the guest’s expectations
- Managing the lounge and the terrace operations
- Responsible for increasing the business of the outlet
- Ensuring the highest standards of food and beverage service
- Managing P&L, Payroll, food and beverage cost, and all expenses
- Motivating and improving the team’s performance, creating a friendly environment
- Recruitment manager for the F&B division, Interviewing, hiring and training the casuals to work in F&B division
- Overseeing the stock levels and placing the orders well in advance according to the minimum and maximum stocks
- Ensuring Health & Safety and hygiene procedures are implemented
- Team Leader at Lobby Lounge and the terrace, since2012 until2013
Bartender
Grand Hyatt Amman Hotel
01.2010 - 01.2012
- Controlling daily, weekly, and monthly inventory
- Controlling the beverage cost to be under the budget or to be on the line of the budget
- Preparing all drinks according to the correct recipe
- Beverage training for the team
- Maintain the bar cleanliness
- Bartender, in charge of the lounge bar and the terrace bar for two years, since2010 until2012
Waiter
Grand Hyatt Amman Hotel
01.2008 - 01.2010
- Controlling daily, weekly, and monthly inventory
- Controlling the beverage cost to be under the budget or to be on the line of the budget
- Preparing all drinks according to the correct recipe
- Beverage training for the team
- Maintain the bar cleanliness
- Waiter in the lounge and the terrace since2008 until2010
Assistant Manager
MC Donald’s Restaurant
01.2004 - 03.2007
- Controlling daily, weekly, and monthly inventory
- Controlling the beverage cost to be under the budget or to be on the line of the budget
- Preparing all drinks according to the correct recipe
- Beverage training for the team
- Maintain the bar cleanliness
Education
General Secondary Education Certificate -
Al Hussien College
Skills
- Strong leadership
- Excellent communication skills
- Problem-solving abilities
- Great attention to details
- Ability to work under pressure
- Ability to multi-task
- Computer skills
- Ability to learn and grow
Language
Arabic: Native
English: Fluent
References
Available upon request
Training
- Courses From Ayla Oasis Development
- Emotional Intelligence
- Culture Design
- Courses from HYATT :
- Train the trainer.
- Service Excellence I – We are Customer Focused.
- Service Excellence II – Service Recovery.
- Service Excellence III – Service Through selling.
- Time & Task Management.
- Coaching Skill.
- Wine tasting class from Haddad Company.
- Three courses form MC Donald’s Jordan Training Department:
- Crew chief course.
- Basic shift management course.
- Advanced shift management course.
- Four courses from Injaz Foundation:
- Skills of success.
- How to be a leader?
- Economic around me.
- My Environment and me.
Timeline
Section Head- Food and Beverage operations
Ayla Oasis development
09.2022 - Current
Outlets Manager
Gaia Brunch to Aperitivo restaurant and Off The Record bar
09.2021 - 09.2022
Outlet Manager
Al Manara, a luxury collection hotel, Saraya Aqaba
04.2018 - 11.2018
Bar Manager
Off The Record bar
03.2016 - 04.2018
Assistant Banqueting Manager
Grand Hyatt Amman Hotel
05.2015 - 04.2016
Assistant outlet manager
Grand Hyatt Amman Hotel
01.2013 - 05.2015
Team Leader
Grand Hyatt Amman Hotel
01.2012 - 01.2013
Bartender
Grand Hyatt Amman Hotel
01.2010 - 01.2012
Waiter
Grand Hyatt Amman Hotel
01.2008 - 01.2010
Assistant Manager
MC Donald’s Restaurant
01.2004 - 03.2007
General Secondary Education Certificate -
Al Hussien College
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