Ahmad Khasawneh

• Supported the live role out of the new Order Management system within the new TRX platform.
• Worked on Identifying and clearing the backlog in coordination with the development team.
• Identifying different user journeys within order checkout and order management services.
• Documentation of new processes, features or changes to current API's.
• Update backlog items.
• Testing new functionalities, User Acceptance Testing, Verifying and validating bugs.

• Supporting the rollout of DHL Freight's new software across the various European countries and terminals.
• Testing new functionalities, User Acceptance Testing, Verifying and validating bugs.
• creating user stories for new features.
• Conduct daily meetings with the development team to asses which bugs and stories take priority in the current sprint cycle.
• Document testing scenarios.
• Review stakeholders needs in conjunction with current business needs and development capacity.
• Identify and validate bugs, regressions and features in the backlog
• Hypercare for new country roll out

• Designed and implemented JRF's first Information Management System to ensure correct reporting for JRF's donors and management.
• Translating stakeholders requirements into user stories to be implemented by the IT Department.
• Utilized MS Azure and MS SQL server to store and query data.
• Create cyber security measures to control, monitor and assess system vulnerabilities and data access by users.
• Provided management and donors with detailed analytics and progress reports against project indicators on a monthly basis and when needed.
• Created custom dashboards for JRF Management on JRF's yearly progress.
• Utilized SQL and Python to ensure data quality.
• Trained all new users.
• Set data reporting procedures and security measures to ensure all data is entered, stored and processed according to JRF's data protection policies.
• Adding new features to the IM as per the needs of the project teams and JRF management.
• Create and edit data collection tools using KOBO Toolbox for JRF's project teams to use in the field.

• Support the various systems used by customers and company staff (Aramex.com, Returns Portal(EU, North America & Far East), Loyalty Management System)
• Gathering requirements from users and business owners.
• Document needed changes using backlog management and application life cycle management such as Microsoft Team Foundation Server (TFS).
• Utilized SQL Procedures to be used by the reporting engine.
• Used Crystal Reports to create reports to be consumed by customers and staff through our customer facing portals and back-end systems.
• Creating new designs and user flows for various front-end and back-end systems.
• Creating wireframes, prototypes
• Experience with white labeled sites which was used for the Returns Portal.
• Maintained customer information through our Customer IDM Platform.
• Setup engine rules for point calculation and consumption for the Loyalty Management System.
• Used Google Analytics to monitor traffic, transactions and site issues on our customer facing applications.
• Projects worked on:
• Return Portal site revamp used by European retailers.
• Loyalty Management System, which is Aramex's reward program for customers with redeemable points at any Aramex participating partners.

Tasked with creating a DBMS to manage beneficiaries records at the Red Cross Refugee Community Center using MS Access.