Ahmad Kanash

• Checking the mechanism of the branches of the bank regarding credit matters for individuals
• Auditing clients ’activities and their accredited income with credit grants
• Taking credit into consideration and applying it according to the instructions, standards, policies and procedures in place
• Taking into account the application of compliance policy and its standards, especially focus on the issue of money laundering
• Cooperation with all work centers and branches to reach low-risk credit
• Originated, reviewed, processed, closed, and administered customer loan proposals
• Developed and implemented marketing campaigns to attract new customers.
• Consolidated vendors and renegotiated contracts to optimize costs.

√ Average of 20 loan decisions per day.

• Improved branch efficiency through continuous evaluation of current procedures and implementation of new strategies to streamline operations.
• Increased efficiency and team productivity by promoting operational best practices.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Awards : The fastest teller at the Housing Bank 2013 - 2014

• Educated customers on online banking and mobile banking applications.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow