Ahmad Kamal
Manager Client Focus (Business Analyst Manager)
AMMAN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager Client Focus Team
RS2 Software PLC
01.2023 - Current
- 10 years of experience in payments, issuing, and acquiring banking modules
- Strong interpersonal skills and ability to network and build relationships with clients
- Managing key customer relationships with high satisfaction and advocacy levels and retaining customers
- Proven experience in delivering high-quality solutions for high profile, time-constrained projects/change requests
- Solid knowledge of front and back-end operations of card transactions flow
- Focused on requirements gathering and gap analysis, project delivery, customer relationship management, system integration functional testing, and client support.
Team Lead Client Focus
RS2 Software PLC
01.2020 - 12.2022
- Business Analysis and Service delivery team leader
- Managing a team of 5 business analysts, responsible for 9 major clients under the RS2 licensed client wing and focusing on the requirements gathering and timely delivery of new projects.
Senior Business Analyst
RS2 Software PLC
04.2014 - 01.2020
- Act as liaison between the client’s business requirements and the technical delivery of solutions, keeping in constant contact to ensure customer satisfaction
- Liaising with the releasing team to ensure the appropriate merging and timely delivery of components on UAT, pre-production, and production environment
- Incident management
- Work closely with Project Managers to plan resources, timelines, and communication with all project stakeholders within the entire project lifecycle
- Requirements gathering
- Working closely with the global card scheme and generating test schedules and full system regression testing, in line with optional and mandated scheme requirements.
Software Developer
Egyptian Arab Land Bank
02.2014 - 03.2014
- Working and handling the bank processing and operations.
Software Developer
Electronic Solution House
01.2014 - 02.2014
- Developing and maintaining call center systems.
Oracle Trainee
Oracle
06.2013 - 09.2013
- Training at SSS process - Oracle training (University requirement).
Education
Bachelor's degree - Computer Science
Princess Sumaya University For Technology
10.2009 - 09.2013
Skills
Acquiringundefined
Marital Status
Married
Personal Information
- Total Experience: 10 Years
- Date of Birth: 06/21/91
Timeline
Manager Client Focus Team
RS2 Software PLC
01.2023 - Current
Team Lead Client Focus
RS2 Software PLC
01.2020 - 12.2022
Senior Business Analyst
RS2 Software PLC
04.2014 - 01.2020
Software Developer
Egyptian Arab Land Bank
02.2014 - 03.2014
Software Developer
Electronic Solution House
01.2014 - 02.2014
Oracle Trainee
Oracle
06.2013 - 09.2013
Bachelor's degree - Computer Science
Princess Sumaya University For Technology
10.2009 - 09.2013
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