Ahmad Hisham Faraj
Amman
Summary
I aspire to secure a responsible career opportunity to take full advantage of my skills and increase my professional experience and I always strive to prove myself and insist on success, while making a significant contribution to the success of the company
Overview
4
4
years of professional experience
Work History
Sales Representative
Edurise Education
07.2025 - 11.2025
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate clients on features and benefits.
- Negotiated contracts with clients, ensuring mutual satisfaction and long-term partnerships.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative - Renewal Department
51Talk
02.2024 - 07.2025
- Spearheaded customer retention efforts in the Renewals Department, consistently exceeding monthly sales targets.
- Provided tailored consultations to maximize customer satisfaction and long-term engagement.
- Recognized for outstanding customer service and achieving high client retention rates.
- Built a strong rapport with clients, identifying their needs to recommend suitable learning plans and renewal options.
Customer Service Advisor
Concentrix
08.2021 - 02.2024
- Handled customer inquiries and complaints with professionalism, tact, and diplomacy.
- Developed strong problem-solving and communication skills to resolve customer issues effectively.
- Developed product knowledge to provide customers with accurate advice.
- Worked closely with management and colleagues to ensure smooth operations.
- Implemented upselling and promotional activities to boost sales.
Education
Bachelor degree - Marketing
Middle East University
01.2019
Skills
- Organizational Skills: File management, scheduling, and time management
- Microsoft Office Suite (Excel, Word, Outlook) Expert
- Communication Skills: Professional phone, email, and in-person interactions
- Problem Solving, Under Pressure, Teamwork Expert
Languages
Arabic Native Speaker
English Very Good
Timeline
Sales Representative
Edurise Education
07.2025 - 11.2025
Sales Representative - Renewal Department
51Talk
02.2024 - 07.2025
Customer Service Advisor
Concentrix
08.2021 - 02.2024
Bachelor degree - Marketing
Middle East University
Courses
- Email etiquette, Decision making, Microsoft Excel, (Concentrix)
- Economic reasons for success, (Injaz)
- Certificate of participation - Bordeaux (France), (Erasmus)