Yazan Sabha
Food & Beverage Manager
Amman
Summary
Enthusiastic, presentable and experienced Food & Beverage manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in management. Motivated to learn, grow and excel in the hospitality industry.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Store Manager
Trasimeno Cafe
09.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Manger
Al Tazaj Restaurants Company
11.2024 - 09.2025
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Regularly review product quality and research new vendors Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Restaurant Manager
Fig Tree
03.2024 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurat Manager
Centro store
08.2023 - 03.2024
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
Banquest Manager
W Hotel
05.2022 - 08.2023
- My responsibilities as restaurant assistant manager to ensure all daily activities run smoothly and efficiently. Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.
- Research new wholesale food suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors’ contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees’ proper onboarding (scheduling trainings)
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Area manager
Gourmet Cafee
03.2021 - 07.2022
- Formulate fruitful business development strategies to ensure long-term success
- Set standards and objectives for different stores and departments Optimize and oversee operations to ensure efficiency
- Lead a team of store managers towards effective collaboration and attainment of goals
- Undertake sound financial management to ensure stores are profitable and stay within budget
- Ensure compliance with company’s policies and operational guidelines
- Deal with problems by providing creative and practical solutions Evaluate performance using key metrics and address issues to improve it
- Report to senior executives on progress and issues
- Assist upper management in decisions for expansion or acquisition
- General Supervision:
- Monitoring the progress of work in branches and ensuring their compliance with established standards and policies.
- Employee Management:
- Organizing work schedules, training and developing employees, and evaluating their performance.
- Ensuring the availability of necessary materials, organizing daily operations, and resolving any operational issues.
- Quality Management:
- Monitoring food and service quality, and ensuring adherence to hygiene and safety standards.
- Data Analysis:
- Analyzing deviations from plans, preparing periodic reports, and monitoring costs.
- Business Development:
- Developing short- and long-term development plans, striving to improve service quality and increase profitability.
- Customer Service:
- Resolving customer issues and working to enhance their experience.
- Coordination with Management:
- Preparing reports, submitting proposals, and coordinating with senior management regarding branch needs
Restaurant manager
The Two
03.2020 - 04.2021
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Regularly review product quality and research new vendors Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Banquet Supervisor
Sant Regis Hotel
06.2018 - 02.2020
- As a Supervisor B&F, I am responsible of overseeing all aspects of a banquet or event (including and not limited to); set-up, food presentation, serving, cleanup, focusing on details, quality presentation, high quality customer service and training/coaching the banquet staff.
- Highlights/achievements:
- Being a member of the opening team granted me the opportunity to participate in the W Hotel Amman soft opening and opening and I have contributed and shared my experience and gained a lot of knowledge and new experience during both occasions.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to banquet staff in banquets/events preparations and customer-facing roles to promote strong team performance.
- Communication, follow up, coordination, and reporting along with other administrative tasks in a periodic and professional fashion.
Team Leader Banquet
Fairmont hotel
09.2016 - 06.2018
- Meet and greet guests in a friendly and warm manner.
- Coordinates with the event host on all aspects of the banquet function.
- Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
- Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
- Ability to respond quickly and accurately to guest requests.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Banquet Waiter
Four Seasons Hotel Amman
03.2014 - 08.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Hotel and restaurant management -
AAUC
04.2015
Skills
- Customer service
- Relationship development
- Problem-solving & Customer complaints resolution
- Planning
Employee training
Store merchandising
Team development
Cash management
Store displays
POS systems
Inventory management
Loss prevention
Personal details
- Date of birth: October 15, 1994
- Place of birth: Amman
Timeline
Store Manager
Trasimeno Cafe
09.2025 - Current
Restaurant Manger
Al Tazaj Restaurants Company
11.2024 - 09.2025
Restaurant Manager
Fig Tree
03.2024 - 11.2024
Restaurat Manager
Centro store
08.2023 - 03.2024
Banquest Manager
W Hotel
05.2022 - 08.2023
Area manager
Gourmet Cafee
03.2021 - 07.2022
Restaurant manager
The Two
03.2020 - 04.2021
Banquet Supervisor
Sant Regis Hotel
06.2018 - 02.2020
Team Leader Banquet
Fairmont hotel
09.2016 - 06.2018
Banquet Waiter
Four Seasons Hotel Amman
03.2014 - 08.2016
Hotel and restaurant management -
AAUC