MICROSOFT PROGRAMS
Ahmad Eleroum
Senoir Of Economy
Amman,AM
Summary
Dynamic customer service professional with a proven track record at Chuck E Cheese, adept at resolving complex issues and enhancing client satisfaction. Skilled in complaint handling and relationship management, I leverage creative problem-solving and organizational skills to drive results and foster loyalty. Committed to delivering exceptional service and building strong client connections.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Barista
Juice Bangbang
02.2024 - 05.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Manager
Chuck E Cheese
01.2022 - 01.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelor of Economics -
HASHEMITE UNI
Zarqa, Jordan 04.2001 -
Skills
Customer relationship management (CRM)
Complaint handling
Teamwork
English tutoring
Problem-solving
Time management
Creative thinking
Organizational skills
Public speaking
Group leadership
Software
C
Timeline
Barista
Juice Bangbang
02.2024 - 05.2025
Customer Service Manager
Chuck E Cheese
01.2022 - 01.2024
Bachelor of Economics -
HASHEMITE UNI
04.2001 -