Programming Languages: Java, C#, HTML, CSS, JavaScript, SQL, and more
Ahmad Diab
Quality Assurance
Amman,AM
Summary
Skilled in manual and functional testing, I excelled at Tahaluf Al Emarat Technical Solutions by enhancing product reliability and streamlining quality management systems. My problem-solving prowess and ability to develop comprehensive training programs significantly improved team efficiency and project outcomes.
Positive, analytical, and methodical, with foundational skills in quality assurance processes and standards. Understanding of inspection techniques and proficiency in identifying defects and inconsistencies. Capable of ensuring product quality and compliance, contributing to improved operational efficiency.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Quality Assurance Trainee
Tahaluf Al Emarat Technical Solutions
Amman, Amman Governorate
09.2024 - Current
- Participated in the review of technical documentation, ensuring accuracy and completeness before release to customers or stakeholders.
- Managed a comprehensive bug tracking system, enabling efficient resolution of defects during project development phases.
- Assisted in the creation of detailed test plans based on project requirements, allowing for efficient allocation of resources.
- Used various testing methodologies to validate product functionality, reliability, and usability.
- Ensured compliance with customer specifications by closely monitoring production processes throughout each stage of manufacturing operations.
- Documented test results, providing valuable information for future process improvements and decision making.
Technical Support
Alawneh Exchange
Amman, Amman Governorate
02.2023 - 01.2025
- Provided technical support to staff members, resolving issues efficiently and effectively.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed comprehensive training programs to continuously upskill the technical support team.
- Provided expert technical support, resolving complex integration issues swiftly and efficiently.
- Provided customer support and technical support to 200 customers daily.
Education
Bachelor of Science - Computer Science
University of Petra
Amman, Jordan 10.2018 - 02.2022
Skills
Manual testing
Software
Certification
Technical Support fundamental
Timeline
Quality Assurance Trainee
Tahaluf Al Emarat Technical Solutions
09.2024 - Current
Technical Support
Alawneh Exchange
02.2023 - 01.2025
Technical Support fundamental
09-2021
Bachelor of Science - Computer Science
University of Petra
10.2018 - 02.2022
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