Ahmad Dawwas
Quality Assurance Specialist
Amman/Jordan
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Cashier
Sameh Mall
Amman/Jordan
10.2017 - 01.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
CSmena
02.2023 - 08.2023
- Provided customer service to clients via phone, email, and chat
- Resolved customer issues in a timely and efficient manner
- Maintained a positive and professional demeanor at all times.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Associate
Amazon
09.2022 - 01.2023
- Provided customer support for Amazon products and services
- Answered customer questions and resolved issues.
- Greeted customers and identified their needs.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Integration & L2 Operation Specialist
Methaq
08.2021 - 08.2022
- Identified and resolved integration issues
- Identified and addressed operational inefficiencies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created detailed reports summarizing departmental activities, outlining successes and failures.
Education
Bachelor in Software Engineering -
Al_Balqa Applied University
As'Salt/Jordan02-2021
Skills
- Customer Assistance
- Drawer Balancing
- Payment Processing
- Cash Register Operation
- Returns Processing
- Customer Service
- Scheduling
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Account Updating
- Data Collection
- Information Security
- Complaint Resolution
- API Design and Development
- Databases: Oracle, MongoDB
- Software Development Standards
- Programming Languages: Python
- Software Testing and Validation
- Source and Version Control: Git, Github
- Test Planning
- Correction Action Planning
- Data Analysis
- Detail Oriented
- Issue Resolution
- Documentation and Reporting
- Team Collaboration
- Technical Reporting
- Testing Efficiency
- English Fluency
- Software Development
- Agile Methodology
- Quality Assurance
- Test Cases
- Problem-Solving Skills
- Analytical Thinking
- Multi-line phone talent
- Technical Support
Certification
- Python Programming Language Course Certification
- Quality Assurance Course Certification
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
CSmena
02.2023 - 08.2023
Customer Service Associate
Amazon
09.2022 - 01.2023
Integration & L2 Operation Specialist
Methaq
08.2021 - 08.2022
Cashier
Sameh Mall
10.2017 - 01.2018
Bachelor in Software Engineering -
Al_Balqa Applied University
- Python Programming Language Course Certification
- Quality Assurance Course Certification
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