Ahmad Bani Baker
Management Information Systems & HR Specialist | Digital Transformation & Project Management Expert
Irbid
Summary
Dynamic and results-oriented Management Information Systems and Human Resources specialist with over seven years of progressive experience in the public sector. Expertise in developing and managing HRIS platforms, optimizing workflows, and leveraging data-driven strategies to enhance organizational performance. Proven track record in process automation, digital transformation, and operational efficiency, complemented by a Master's degree in Public Administration from Yarmouk University, achieved while maintaining full-time employment. Recognized for strong analytical problem-solving abilities, strategic thinking, and leadership skills that drive team collaboration and align innovative solutions with organizational goals across diverse industries.
Overview
13
13
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Administrative & HR Support Specialist
Civil Defense Department
01.2018 - Current
- Managed and maintained an HRIS database of over 1,200 employee records, with 100% accuracy and confidentiality.
- Designed and implemented a digital attendance and evaluation system, reducing data errors by 40%.
- Streamlined leave request processing, cutting turnaround time by 25%.
- Conducted over 1,000 personnel file audits, increasing policy compliance to 98%.
- Delivered training to over 50 employees, improving report accuracy by 30%.
- Resolved over 100 HR system-related technical issues within a 24-hour SLA.
- Managed benefits administration, ensuring timely processing of enrollments, changes, and terminations.
- Contributed to diversity initiatives by partnering with various community organizations to attract diverse talent pools for open positions.
Administrative Assistant
Excellence Library
01.2015 - 01.2018
- Coordinated schedules for academic staff, and managed official correspondence.
- Developed a filing system that reduced document retrieval time by 30%.
- Oversaw printing, copying, and supply management for the library.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Travel, Hajj & Umrah Services Agent
Asdan Al-Kaaba for Tourism
01.2013 - 01.2015
- Processed over 500 bookings using advanced reservation systems (Amadeus, Duyuf Al-Rahman).
- Coordinated travel logistics and accommodations during high-demand seasons.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
Master's - Public Administration
Yarmouk University
Irbid, Jordan01.2025
Bachelor's - Management Information Systems
Jadara University
Irbid, Jordan01.2018
Skills
- Human Resources & HR Information Systems (HRIS) Management
- Digital Transformation & Process Improvement
- Information Systems & Database Analysis and Design
- Project Management & Administrative Communications
- E-Business Management
- Leadership & Decision Making
- Statistical Analysis & Decision Support
- Budget Preparation & Government Performance Management
HR policies and procedures
Recruitment and selection
Talent acquisition
Exit interviews
Websites
Certification
ICDL – Yarmouk University (2014)
Accomplishments
- Streamlined HRIS for 1,200+ employee records, ensuring 100% accuracy and confidentiality.
- Designed and launched a digital attendance & evaluation system, cutting data errors by 40%.
- Reduced leave request processing time by 25% through workflow optimization.
- Achieved 98% HR policy compliance through targeted audits and process improvements.
- Delivered training programs with 65% participation, improving compliance by 40%.
Awards
Ideal Employee Award – Civil Defense Department (2023)
Timeline
Administrative & HR Support Specialist
Civil Defense Department
01.2018 - Current
Administrative Assistant
Excellence Library
01.2015 - 01.2018
Travel, Hajj & Umrah Services Agent
Asdan Al-Kaaba for Tourism
01.2013 - 01.2015
Master's - Public Administration
Yarmouk University
Bachelor's - Management Information Systems
Jadara University