AHMAD ALZU’BI
Amman,7th Circle
Summary
Dynamic air cargo professional with extensive experience at Royal Jordanian Airlines, excelling in operational coordination and team leadership. Proven track record in enhancing service quality and reducing delays through effective problem-solving and staff training. Strong communicator adept at navigating IATA regulations and fostering customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager – Air Cargo
Royal Jordanian Airlines
Amman
01.2019 - Current
- Manage daily air cargo operations to ensure efficient and timely workflow.
- Coordinate with security and customs departments for smooth cargo movement.
- Monitor performance, improve service quality, and reduce delays.
- Supervise staff, assign duties, and ensure compliance with company procedures.
- Prepare operational and administrative reports for senior management.
Supervisor – Air Cargo
Royal Jordanian Airlines
Amman, Queen Alia Airport
01.2013 - 01.2019
- Supervised cargo-handling operations including loading and storage activities.
- Ensured compliance with safety, security, and IATA cargo regulations.
- Trained staff on standard procedures and best practices.
- Resolved operational issues to maintain continuity and service quality.
Senior Officer – Air Cargo
Royal Jordanian Airlines
Amman
01.2008 - 01.2013
- Executed air cargo operations per approved procedures.
- Prepared and reviewed cargo documentation (AWB, manifests, reports).
- Tracked shipments ensuring accuracy and on-time delivery.
- Communicated with stakeholders to coordinate cargo requirements.
- Handled mail & courier operations, inventory, and irregularity reporting.
Education
B.A. - English Language & Literature
Irbid Private University
Skills
- Air Cargo Operations Management
- Team Supervision and Leadership
- IATA Regulations & Aviation Safety Compliance
- Operational Coordination & Problem Solving
- Performance Monitoring & Reporting
- Strong Communication Skills
- Ability to Work under Pressure
- Air cargo operations
- Cargo management
- Problem solving
- Staff training and development
- Cost reduction
- Negotiation
- Team motivation techniques
- Staff development
- Customer relations
- Project management
- Staff management
- Meeting facilitation
- Decision-making
- Staff development
- Customer relations
- Project management
- Staff management
- Meeting facilitation
- Decision-making
Certification
- Cargo & Mail Security
- Cargo Handling
- DGR CAT 6
- Live Animals
- Ramp Airside Safety
- Safety Management System
- Temperature Control
- ULD & Warehouse Operation
- Weight & Balance
- Foundation & Ground Services Security
- IATA Dangerous Goods Regulation (Lufthansa Airline Cargo)
- Comprehensive Cargo Handling
- Supervisory Skills – Optimiza Academy
- Strategic Leadership Skills
- Problem Solving & Decision Making
- Time Management
- Managerial Skills
- Perishable Control Regulations
- Customer Service/Communications Skills
- Advanced Cargo Handling
- Advanced Excel
- Creative Innovation Thinking
- Time Management
- Human Factor
- Cargo Tariff
- Leadership Management
Languages
- English
- Arabic, Native Language
- English, Excellent
Language
Arabic
Native
Native
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager – Air Cargo
Royal Jordanian Airlines
01.2019 - Current
Supervisor – Air Cargo
Royal Jordanian Airlines
01.2013 - 01.2019
Senior Officer – Air Cargo
Royal Jordanian Airlines
01.2008 - 01.2013
B.A. - English Language & Literature
Irbid Private University