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Ahmad ALSHRAIDEH
Amman
Summary
Civil Engineer with an ambitious mindset and a passion for learning. I'm organized, detail-oriented, and excited to gain practical experience while contributing to impactful engineering projects.
Overview
3
3
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service
Extensya
Amman, AM
03.2025 - 09.2026
- Handled direct customer interactions and resolved inquiries effectively.
- Managed complaints, followed up on orders, and provided support via phone and chat.
- Explained internal company policies to customers clearly.
- Worked within a team with a collaborative spirit to achieve department goals.
- Strong persuasion skills to maintain customer satisfaction and build long-term relationships.
- Excellent communication skills with the ability to work under pressure and represent the company in the best image.
Sales
Al Rayhan Warehouses Company
Amman, AM
03.2023 - 11.2024
- Reorganized slow-moving products to increase sales.
- Rearranged displays in low-performing branches to boost sales.
- Effectively promoted new products.
- Represented branches at booths and presented products to customers.
- Tracked inventory and coordinated with the warehouse to ensure product availability.
- Achieved monthly sales targets.
- Strong marketing and persuasion skills to drive sales and build customer relationships.
Fashion agency coordinator
Sunshine
Shanghai , China
09.2017 - 09.2019
- Coordinated and managed fashion show events, including model scheduling, backstage operations, and client communication.
- Represented brands and agencies in an international environment to ensure smooth execution of events.
- Recruited teams and models of different nationalities from various countries to enrich and diversify the shows.
- Managed international flight bookings to and from China, and booked domestic train tickets and hotels for teams and models.
- Coordinated with other companies B2B to secure the necessary services and partnerships for the success of events.
- Developed strong organizational, communication, and time-management skills in a fast-paced industry.
Roads engineer
training in the municipality of Deir Abi Said
Irbid
10.2024 - 12.2024
- Training | Road Engineering
- Assisted in site supervision for asphalt paving, sub-base preparation, and road leveling works
- Gained practical experience in reading road design drawings and cross-sections using AutoCAD and Civil 3D
- Monitored quality control tests including compaction, asphalt temperature, and material compliance
- Collaborated with surveyors and site engineers to ensure alignment with design specifications
Education
Bachelor of Science - Civil Engineering
Ajloun National University
Ajloun 07.2020 - 07.2025
Skills
- Problem solving
- Teamwork
- Fast Learner
- Time Management
- Negotiation
- Stress Management
- Customer service
- Event coordination
IT SKILLS
- Microsoft Office 365
- Civil 3D
- AutoCAD
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
Travelled to
- Saudi Arabia
- Turkey
- Egypt
- China
- Cambodia
- Thailand
- Taiwan
- Hong Kong
Timeline
Customer Service
Extensya
03.2025 - 09.2026
Roads engineer
training in the municipality of Deir Abi Said
10.2024 - 12.2024
Sales
Al Rayhan Warehouses Company
03.2023 - 11.2024
Bachelor of Science - Civil Engineering
Ajloun National University
07.2020 - 07.2025
Fashion agency coordinator
Sunshine
09.2017 - 09.2019