Ahmad Al Saleh
Senior Account Manager
Amman, Jordan
Summary
Senior Enterprise Account Manager with over 6 years of experience in the IT and technology sector, blending a strong Pre-Sales background with proven success in managing and growing enterprise accounts. Skilled in building strategic client relationships, identifying growth opportunities, and delivering tailored technology solutions that drive business value.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Enterprise Account Manager
FutureTec
08.2025 - Current
- Manage a portfolio of key client accounts, ensuring satisfaction, retention, and consistent communication.
- Develop and execute tailored account strategies aligned with client goals and business objectives.
- Collaborate cross-functionally with sales, marketing, and operations teams to deliver end-to-end client solutions.
- Monitor account performance metrics, prepare reports, and identify opportunities for growth and optimization.
- Lead client meetings and business reviews to strengthen relationships and align on strategic priorities.
- Support contract renewals, pricing discussions, and new project proposals to drive account growth.
- Took ownership of multiple strategic accounts, identifying early opportunities for value addition and service enhancement.
- Developed a standardized reporting or communication process that improved visibility into client performance metrics.
- Quickly adapted to company systems (CRM, reporting tools, etc.) and became a go-to contact for account-related insights.
- Contributed to the successful delivery of initial campaigns/projects, ensuring all client milestones were met on time and within scope.
Pre-sales Engineer
PROTECH
07.2023 - 07.2025
- Worked with account teams and channel partners identifying customer Infrastructure requirements.
- Designed appropriate Storage, Server and network solution to meet or exceed customers’ expectations.
- Designed High Availability (HA), Disaster Recovery (DR), Storage, Server, Network and backup solutions for customers.
- Create and deliver technical product presentations.
- Present HP-3par Enterprise Hardware and Software Solution to Customers.
- Drive sale initiatives related to Data center new server, storage and network products to meet or exceed quotas on quarterly basis.
- Used salesforce to track current sales opportunities in assigned accounts and identify new leads.
- Developed and Lead Proof of Concepts (POC) and Demos.
- Responded to RFPs and RIOs.
- Created Configurations, BOM files for pricing quotes.
Senior Systems Engineer
Commsource
10.2022 - 02.2023
- Speaking to and collaborating with a variety of people, such as clients, vendors, suppliers and management during the tenders pricing to get the best prices.
- Supervised projects with a combined value in excess of 350K$.
- Responsible for monitoring project progress, hiring and terminating contractors, maintaining detailed financial records, and facilitating efficient resource procurement and allocation.
- Performed advisory project management role by assisting company commanders in the efficient use of engineer assets.
- Responsible for maintaining detailed records regarding events, missions, personnel movement, and operations.
- Supervised multiple high-value engineering projects.
- Performed Project Management activities to ensure products were of high quality, met cost objectives, met performance goals and launched on schedule.
- Ensured Customer satisfaction through activities associated with the management of the Business Unit’s projects.
- Provided support to meet the Division’s goals and objectives.
- Ensured projects complied with business, quality, and environmental management systems.
IT Technical Support Specialist
Arab Bank
10.2021 - 09.2022
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask employees targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Taking ownership of employees issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Assisted employees with more difficult technical issues requiring a greater level of personalized care and in greater length.
- Onboarded and trained all incoming junior tech support specialists.
Systems Engineer
BCI
09.2019 - 09.2021
- Meeting with the clients to ensure the provided service reach the level of his satisfaction
- Install and configure network switches
- Low current appliances setup and implementation (TAMs, Discussion system, conference rooms)
- Microwave installation with site survey
- Support and deploy HR systems (BioTime, VOLT HRMS)
- Vehicles Management System: Road Blockers, Road Bollards, Road Barriers, under vehicles and Xray
- CCTV: IP Cameras, Analog Cameras, ANPR Cameras and Thermal Cameras
- SECURITY: Access Control System, Intrusion System Detection
- Fire Alarm: Addressable and Conventional Systems
- PA/VA: Public Address System, Video System
Technical Support Engineer
TELELOGX
10.2018 - 04.2019
- Install SW and HW at customer’s live and test environment
- Install and configure PBXs and IP telephones
- Work onsite and offsite to troubleshoot customer’s reported issues
- Install and configure windows 10/server 2012
- Fix network problems on users and customers PCs and servers
- Setup scanners and printers
- Assist in testing and configuring new technologies
Education
B.C.S. - Computer Engineering
University of Jordan
Amman, Jordan04.2019
Skills
Presentation & Storytelling
undefinedCertification
CCNA R&S Course Held by Cisco at JU
Timeline
Senior Enterprise Account Manager
FutureTec
08.2025 - Current
Pre-sales Engineer
PROTECH
07.2023 - 07.2025
Senior Systems Engineer
Commsource
10.2022 - 02.2023
IT Technical Support Specialist
Arab Bank
10.2021 - 09.2022
Systems Engineer
BCI
09.2019 - 09.2021
Technical Support Engineer
TELELOGX
10.2018 - 04.2019
B.C.S. - Computer Engineering
University of Jordan