Ahmad Abu Alfoul

• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Generated reports to track performance and analyze trends.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Implemented and maintained firewalls, series switches and security appliances.
• Developed detailed documentation, providing a valuable resource for the entire IT department when addressing network-related tasks or projects.
• Upgraded network software and hardware for optimized performance.

• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Completed daily cold calling and outreach to build sales pipeline.
• Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

repair computers and laptops ( hardware + software )

• Acted as front-end support for incoming issues and gathered accurate data related to incidents reported by end-users.
• Recovered critical data for clients by utilizing advanced data recovery techniques and tools.
• Conducted training sessions for employees on basic computer usage, software applications, cybersecurity awareness resulting in increased efficiency at the workplace.

maintaining reliability of the networks and securing connections

• Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
• Enhanced network efficiency by designing and implementing effective infrastructure solutions.

1- maintain reliability of the network and the computers

2- administrating and monitoring network connected devices

A+ And Icdl instructor