Summary
Overview
Work History
Education
Skills
Timeline
Generic

AHMAD AL-SHAIKH

Amman

Summary

The Assistant Front Office Manager plays a critical role in managing the day-to-day operations of a hotel's front desk. They are responsible for ensuring that guests receive excellent customer service, overseeing the check-in and check-out process, and managing a team of front desk agents. This job demands excellent organizational and leadership skills, as well as exceptional communication abilities to liaise with other departments and ensure the smooth running of the hotel. Our job description template provides a comprehensive guide to finding the perfect candidate for this role.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Assistant Front Office Manager

Regency Palace Hotel
01.2024 - Current
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality customer services.
  • Manage staffing schedules, shift changes, payrolls, and labor costs.
  • Resolve guest issues and enquiries to ensure guest satisfaction.
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Develop and implement strategies for bell desk, front office and parking.
  • Ensure that facility is maintained clean, neat, safe and secure.
  • Ensure that employees are properly groomed and dressed.
  • Identify process improvement to achieve financial and service goals.
  • Plan shift schedule and duties based on business forecast.
  • Supervise the billing and cash processes to ensure compliance with company standards.
  • Provide feedback to the team members on their performances and improvements.

Hotel - Duty Manager

Regency Palace Hotel - Amman
2 2019 - 01.2024
  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Uphold and enforce company policies
  • Address employee complaints or performance issues as needed
  • Address customer issues and complaints
  • Meet regularly with upper management to stay informed on company issues.

Hotel - Night Manager

Regency Palace Hotel - Amman
02.2017 - 02.2019
  • Responsible for overall operation of the hotel during off-peak hours for a 251 room property
  • Effectively manage all departments of hotel during night shift that includes: Front Desk, Housekeeping, In-Room Dining, Security, Engineering, Banquets and Royal Service
  • Responsible for all hotel guest issues, colleague issues and any other issues that may arise during night shift
  • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests, and guest accommodations.

Hotel - Front office Supervisor

Regency Palace Hotel - Amman
02.2012 - 02.2017
  • Welcome the guests upon arrival
  • Follow the procedures check-in/check-out and escorting
  • Cashiering, prepare the bills for guests to be settled by them
  • Ensures safety by following guest check-in and security procedures and reporting suspicious activity
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members.

Hotel - Receptionist

SPA Hotel - Dead Sea
06.2011 - 02.2012
  • Register guests and assign rooms
  • Accommodate special requests whenever possible
  • Assist in preregistration and blocking of rooms for reservations
  • Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures
  • Understand room status and room status tracking
  • Perform cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.

Education

High School - General Secondary Education Certificate

Skills

Opera System

Fidelio System

Microsoft Office

Timeline

Assistant Front Office Manager

Regency Palace Hotel
01.2024 - Current

Hotel - Night Manager

Regency Palace Hotel - Amman
02.2017 - 02.2019

Hotel - Front office Supervisor

Regency Palace Hotel - Amman
02.2012 - 02.2017

Hotel - Receptionist

SPA Hotel - Dead Sea
06.2011 - 02.2012

Hotel - Duty Manager

Regency Palace Hotel - Amman
2 2019 - 01.2024

High School - General Secondary Education Certificate

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AHMAD AL-SHAIKH