Dedicated aviation professional experience in airport operations, logistics management, and flight coordination within Royal Jordanian. Demonstrated expertise in supervising aircraft loading operations, ensuring compliance with safety regulations, and optimizing workflow efficiency. Proven ability to coordinate with cross-functional teams and external stakeholders to resolve issues and enhance operational performance. Skilled in cargo handling, air freight, and customer experience management. Committed to maintaining the highest standards of safety, security, and passenger satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
16
16
Certifications
Work History
Assistant Operations Manager
Royal Jordanian
5 2023 - Current
Developing and implementing shipping schedules and logistics plans
Coordinating with various departments to ensure timely shipment of goods
Allocating and managing resources, including personnel, equipment, and materials
Ensuring optimal utilization of resources to minimize costs and maximize efficiency
Ensuring compliance with local, national, and international shipping regulations and standards
Implementing and enforcing safety procedures and protocols to protect personnel and cargo
Addressing and resolving any issues or disruptions in the shipping process
Implementing contingency plans to mitigate risks and ensure continuity of operations
Overseeing the implementation and maintenance of shipping management systems and technologies.
Senior Aircraft Loading Supervisor
Royal Jordanian
05.2023 - 04.2024
Supervise Aircraft arrival activities and collect arriving flight CPM/LDM to offload aircraft accordingly
Supervise Unit Pallet building and loading and ensure the proper documentation
Ensure DGR built, segregate and load properly
Coordinate with other departments (IT/Reservation/ Ticketing/ Procurement and RJ Security) for any new system development and any pending issue (BRS/CUSS/ACARS/TCI/IATCI/API/APP) etc
Ensure prior to being loaded into aircraft, ULDs and other items are inspected for damage and leakage and if found damage or leakage are not loaded into the aircraft
Complete the loading report, sign it and handing it over to load control office.
Duty Senior Supervisor
Royal Jordanian
11.2022 - 05.2023
Organize workflow and ensuring that employees understand their duties or delegated tasks and monitor employee productivity and providing constructive feedback and coaching
Improve passenger experience by initiating cross-functional teams to live the Service & Product Journey in order to achieve a higher level in process & product performance based on simulation findings
Analyze the current state of the processes, identify gaps and wasters, identify improvement opportunities, and agree with process owner about the recommended solutions
Work on Gap analysis (oversee RJ manual and compare it with another carrier’s manual)
Responsible for presenting the business profile, solutions and services to customers
Ensure following on Airline Conditions of Carriage, International Civil Aviation Safety and Security Practices as stipulated by (ICAO / IATA) and local authorities.
Duty Supervisor
Royal Jordanian
04.2018 - 11.2022
Plans, assigns and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety and other activities related to the welfare of passengers, airlines, tenants, and the general public.
Senior Officer
Royal Jordanian
06.2013 - 04.2018
Conduct background checks on citizenship of passengers to ensure they are a safe addition to any community, investigate, audit and review all submitted data to ensure the accuracy of the information
Verify documents such as passports or identity documents and visa to see if they are not forged in order to provide boarding passes.