Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ahmad Abdulqader

Amman,Jordan

Summary

A diligent, highly motivated and dedicated individual with a strong academic and practical background in customer service, financial and marketing sectors. Demonstrated leadership skills through successfully leading a lending department team, with a focus on operational efficiency and customer satisfaction. Proven ability to utilize analytical skills to make data-driven decisions. Excellent interpersonal and communication skills, with a passion for delivering exceptional service and work. Striving to apply these years of skills and flourish in future endeavors.

Overview

4
4
years of professional experience

Work history

Lending Team Lead

Clarity
Amman, Jordan
09.2023 - 02.2024
  • Monitored staff performance levels and progress.
  • Implemented necessary changes to improve productivity and meet targets.
  • Mentored and coached the team to help reach and maintain high quality work.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Expertly led the team to successfully achieve productivity KPIs.
  • Developed and implemented strategic processes for improved productivity and profitability.
  • Created training materials for the department.
  • Developed and implemented lending strategies to drive business growth and achieve targets.

Client Service Training

Clarity
Amman, Jordan
07.2023 - 09.2023
  • Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
  • Used problem-solving skills to resolve challenges and prioritize workload.
  • Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
  • Worked productively with team members to achieve common goals.

Customer Service Associate

Amazon
Amman, Jordan
05.2021 - 06.2023
  • Resolved customer issues through efficient problem solving techniques and forward planning.
  • Applied excellent working knowledge to confidently address technical customer queries with expertise.
  • Expertly demonstrated appropriate use of products and provided detailed product description and user information.
  • Appointed by my manager as a Subject Matter Expert to provide in depth training and material for new hires.
  • Participated in project work to create training materials to help maintain awareness of current best practices and company policies pertaining to customer service.
  • Assisted managers by mining contacts done by their teams and creating requested reports pinpointing pain points and what can be done to improve them.

Teacher

Little Einstein's Math Club
Amman, Jordan
01.2020 - 09.2021
  • Collected, analyzed and tracked data on student progress.
  • Planned and organized lessons that consistently facilitated positive learning experience.
  • Created lesson plans and customized approaches to maintain progress with educational goals.
  • Provided private tutoring for struggling students.

Education

High School Diploma - International Baccalaureate

Al-Ahliyyeh School
Amman, Jordan

Bachelors in Business Administration -

American University of Madaba
Madaba
03.2023 -

Skills

  • Excellent Communication
  • Client Relationship Management
  • Project Management
  • Service Management
  • Employee coaching and mentorship
  • Conflict & Negotiation Management
  • Data Analysis
  • Critical Thinking
  • Multi-Tasking
  • Leadership Management
  • Active Listening
  • Microsoft Office 365
  • Creating Reports
  • Punctuality
  • Team supervision

Languages

Arabic
Native
English
Fluent

Timeline

Lending Team Lead

Clarity
09.2023 - 02.2024

Client Service Training

Clarity
07.2023 - 09.2023

Bachelors in Business Administration -

American University of Madaba
03.2023 -

Customer Service Associate

Amazon
05.2021 - 06.2023

Teacher

Little Einstein's Math Club
01.2020 - 09.2021

High School Diploma - International Baccalaureate

Al-Ahliyyeh School

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Ahmad Abdulqader